TERMS AND CONDITIONS

DEFINITIONS

Abbreviation Reference
NMRN The National Museum of The Royal Navy.
NMRN Operations

The National Museum of the Royal Navy, registered charity number 1126283

Warrior Preservation Trust Limited, registered charity number 256756

HMS Victory Preservation Company, registered charity number 1146376

Attractions All attractions owned and managed by The National Museum of the Royal Navy located within the Portsmouth Historic Dockyard and on other sites across the nation. 
Product shall mean a product displayed for sale on this website or within our museums 
Summer and Winter mean the seasons of operation, the dates of which can be found on the relevant Plan Your Visit page 
We/Us means The National Museum of the Royal Navy 
PHD

Portsmouth Historic Dockyard, which is operated by Portsmouth Historic Dockyard operations on behalf of the following: 

National Museum of the Royal Navy, registered charity number 1126283 

Portsmouth Naval Base Property Trust, registered charity number 293188 

Warrior Preservation Trust Limited, registered charity number 256756 

HMS Victory Preservation Company, registered charity number 1146376 

Mary Rose Trust, registered charity number 277503

Website means the website located at www.historicdockyard.co.ukor any subsequent URL which may replace it. 
You User of this website 

WEBSITE

The use of this website is subject to the following terms:

The content on the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

TICKET TERMS AND CONDITIONS

General Ticket Terms 

  • Tickets bought onsite, or online cannot be resold, exchanged or refunded. To do so, will render it void. You may be asked for ID to match your ticket name. If you are unable to provide matching ID, we reserve the right to refuse entry.
  • To alter or deface a ticket (including lamination or photocopying), to offer a ticket for re-sale either in persons or via a third party or to improperly use a ticket, will invalidate the ticket and result in confiscation and may result in a request for additional payment.
  • Any discount entitled to has to be claimed at point of purchase, this includes online or in-person, we are unable to retrospectively offer the discount on your ticket.
  • By placing an order, you will enter into a purchase contract and you will be charged. Any discounts will not be applied until the order is accepted, but will be detailed in your confirmation email.
  • We reserve the right to reject a purchase at any time in our sole discretion. However, non-acceptance of an order is most likely to be a result of the product ordered being unavailable from stock, the inability to obtain authorisation of your payment or the identification of an error within the product information, including price or promotion. If there are any problems with your order, we shall contact you.
  • If you book online you will be issued with a digital ticket, this can be printed or shown on your electronic device and be used for each visit. You may be asked for ID to match your ticket name. If you are unable to provide matching ID, we reserve the right to refuse entry.
  • We are unable to convert paper tickets to digital tickets, a request to do so will not be actioned.
  • All prices are inclusive of VAT at the current rates and are correct at the time of entering information onto the system. We reserve the right to change prices at any time.
  • Children’s tickets are valid for individuals aged 3 to 15 years old. Admission for children under 3 years old is free. Under 16’s must be accompanied by adult and height restrictions at some of the attractions on site.
  • General admission tickets cannot be used on educational visits.
  • Tickets to which Gift Aid is added are subject to Her Majesty’s Revenue and Customs (HMRC) regulations and are therefore not eligible for a refund. More information on Gift Aid can be found on our website. Gift Aid can be added to any tickets, excluding One Attraction Day ticket at PHD. 
  • A photograph of your ticket will not be accepted as valid ticket.
  • Separate terms and conditions are put in place for special events.
  • All proceeds from ticket and merchandise sales are used to support our charitable purposes, which include promoting and assisting in the display, understanding and enjoyment by the public of our collections as well as the Historic Dockyard in Portsmouth.
  • Some attractions have partial disabled access, please speak to our Customer Relations Team ahead of your visit if you have any special requirements on enquiries@nmrn.org.uk.
  • We regret that with the exception of assistance and guide pets, animals are not permitted on site.
  • No professional photography/videography equipment is permitted onsite without prior arrangement with our media team.

Ticket Terms – For all attractions

  • We operate a policy of no refunds, exchanges or extensions for tickets bought at admissions or online.
  • Gift aided tickets are subject to Her Majesty’s Revenue and Customs (HMRC) regulations and are therefore not eligible for a refund.
  • We reserve the right to change prices at any time without notice.
  • Lost tickets cannot be replaced under any circumstances
  • Original tickets only will be accepted, no photocopies, photographs or laminated tickets will be accepted
  • Tickets are non-transferrable and you may be asked for ID to match your ticket name, if you are unable to provide matching ID, we reserve the right to refuse entry. The name on the email confirmation does not matter (for example if you purchased as a gift) as you will sign your tickets on your first visit.
  • Management reserves the right to refuse entry, if for any reason they deem there is a risk to the site, the attractions and the public or staff on site.
  • Improper use of the ticket will result in confiscation and a request for payment for admission.
  • Admission for children under 3 is free. Under 16’s must be accompanied by adult due to the ages and height restrictions at some of the attractions on site.
  • Event tickets for certain events, concessionary rates are available for seniors (60+) and students (ID may be required). Check individual events for prices and terms.
  • Tickets for special events are only valid for the day of purchase and do NOT allow entry on any other date and for any other attraction. You must check the special event terms and conditions upon purchase.
  • We do not offer ticket extensions.
  • General admission tickets cannot be used on educational visits
  • Any discount entitled to has to be claimed at point of purchase, this includes online or in-person, we are unable to retrospectively offer the discount on your ticket.

Opening Times

  • All attractions and entertainments are subject to availability. Please ensure you have checked the relevant Plan Your Visit page before your visit to confirm attraction availability and are aware of any closures
  • We reserve the right to change opening times, prices, validity of ticket duration and availability of all attractions without notice. Please see individual attraction opening times for related information about accessibility and the attractions differing opening and closing times.
  • Portsmouth Historic Dockyard opening times
    • Site opening times are 10am – 5.30pm during Summer months and 10am – 5pm during Winter months, 7 days a week excluding certain dates and as per restrictions below. Off-site attraction opening times differ. Please see the relevant Plan Your Visit page for full details.
    • The waterbus operates between 10am – 5pm daily during Summer, unless weather or other operational restrictions apply. During Winter, the waterbus operates under a restricted service, weekends only and subject to weather or other operational restriction.
    • Action Stations is only open weekends however is open on weekdays during Hampshire school holidays.
    • The Royal Navy Submarine Museum and Explosion Museum is open from 10:00 – 16:30 Wednesday – Sunday (except for Hampshire school holidays and half terms).
    • Royal Marines Museum - Please note that the public galleries are now closed.

PORTSMOUTH HISTORIC DOCKYARD TICKETS

One Attraction Tickets

  • One Attraction Day Tickets are only valid for one day. They are activated on the day of redemption when the ticket is scanned into the attraction or at point of purchase in our visitor centres.  

Three Attraction Tickets

  • A Three Attraction Explorer Ticket can be redeemed against three attractions, which do not need to be decided in advance. Once you have scanned into those three attractions, you will have unlimited entry to those attractions for 12 months. You cannot switch to alternative attractions without consent from PHDOL. This consent will only be given where an attraction is no longer accessible.
  • The 3-attraction ticket is valid for 12 months from the date of first redemption which is when the ticket is first scanned in, or at point of purchase in our visitor centres.
  • Included in the 3-attraction ticket is complimentary access to Action Stations
  • Tickets do not include entry to Laser Quest or Mini Ports. Additional Charges apply.
  • This ticket is not valid for special events.

Ultimate Explorer Tickets

  • An Ultimate Explorer Ticket to Portsmouth Historic Dockyard gives 12 months unlimited access to all attraction linked to PHD, this includes our Gosport sites from the first visit date printed on the ticket to all attractions excluding special events.   
  • Ultimate Explorer Ticket cannot only be used on educational visits this includes home-schooled families 
  • Ticket is valid for one-year unlimited entry (excluding special event days) from date of first scan (if purchased online) or at point of purchase if brought from our visitor centre and can only be used for the attractions at Portsmouth Historic Dockyard and Gosport sites. 
  • Promotional offers and vouchers cannot be combined or used in conjunction with any other offers.  
  • A discount can only be claimed at point of purchased we are unable to retrospectively offer a discount.  
  • Additional Gift Aid revenue from the government is split between the charitable trusts that make up the PHD site. 
  • A Family Explorer 1 ticket can include one adult and up to three children and a Family Explorer 2 ticket can include two adults and up to three children. 
  • At the time of booking, a ‘lead name’ individual will be requested for Family Explorer tickets. This lead name individual must be present the first time the ticket is used, and you may be asked for ID to match the lead name on your ticket when you visit. If you are unable to provide matching ID, we reserve the right to refuse entry.

PROMOTIONAL, DISCOUNTS AND THIRD PARTY TICKETS

  • Promotional offers and vouchers cannot be combined or used in conjunction with any other offers.
  • Any discount entitled to has to be claimed at point of purchase, this includes online or in-person, we are unable to retrospectively offer the discount on your ticket.
  • Tickets purchased via a third party and promotions tickets, cannot be exchanged, are non-transferable and can only be redeemed by the named ticket winner/ holder.
  • Promotional offers or vouchers that have been lost or stolen, cannot be replaced under any circumstances. Promotional offers and vouchers cannot be used against special event tickets or Loyalty Club tickets.
  • The 30% discount for locals is available to from 1st November 2023 – 11th February 2024, for people living in PO and SO postcodes only. Proof of address will be required to redeem the offer. For further information, including frequently asked questions, please visit this local discount webpage – historicdockyard.co.uk/local-discount
  • All vouchers/tickets must be redeemed before the expiry date is shown.
  • We are unable to retrospectively offer a discount once tickets have been purchased
  • Tickets cannot be exchanged and are non-transferable and can only be redeemed by the named winner or voucher holder.
  • Renewal Offer
    • The day after your ticket expires you will be contacted offering a discounted renewal ticket. You will be taken to a renewing ticket portal page.
    • By choosing to purchase your ticket, you confirm that your ticket will automatically renew and your credit/debit card will automatically be charged the ticket price according to the “My Ticket Renewal” section of this page until you cancel your subscription. You can cancel your subscription for free at any time with your card / bank provider.
    • If the renewal takes place and you do not want the tickets, we will NOT refund in line with our no refunds policy.
    • This ticket will be valid from date of purchase and not the date at which its first scanned.
  • Newsletter Offer
    • If you purchase tickets via the newsletter offer you will be taken to our renewals page, to purchase your ticket you will be placing a recurring card payment.
    • By choosing to purchase your ticket, you confirm that your ticket will automatically renew and your credit/debit card will automatically be charged the ticket price according to the “My Ticket Renewal” section of this page until you cancel your subscription. You can cancel your subscription for free at any time with your card / bank provider.
    • If the renewal takes place and you do not want the tickets, we will NOT refund in line with our no refunds policy.
    • This ticket will be valid from date of purchase and not the date at which its first scanned.
    • By choosing to purchase your ticket via the newsletter and renewal offer, you confirm that your ticket will automatically renew and your credit/debit card will automatically be charged the ticket price according to the “My Ticket Renewal” section of the purchasing page until you cancel your subscription. After the payment is taken, you can cancel your subscription for free at any time with your card / bank provider. If the renewal takes place and you do not want the tickets, we will NOT refund in line with our no refunds policy.
  • Promotional offers and vouchers cannot be sold or re-sold.
  • Vouchers cannot be redeemed online or over the phone.
  • Promotional offers and vouchers. cannot be used against special event tickets or Loyalty Club tickets.

COMPLAINTS

If in the event of any complaints please refer to our complaints policy which can be found here:  https://www.nmrn.org.uk/terms-and-conditions  

Please direct complaints / enquiries to:  

Customer Engagement Team 
The National Museum of the Royal Navy 
Visitor Centre 
Victory Gate 
HM Naval Base 
Portsmouth 
PO1 3LJ 
 

Telephone: 023 9283 9766. 

Email: enquiries@nmrn.org.uk 

DATA POLICY

NMRN will hold your personal data on behalf of PHD and NMRN and will not pass on your personal data to any third parties. Your contact details may be held on a database and mailing list. You may be contacted with information we feel may be appropriate and relevant to you from time to time. If you do not wish to receive mailings from us please notify enquiries@nmrn.org.uk giving your full name and address (as per your booking) and you will be removed from the mailing list. All rights under the 1998 Data Protection Act (UK) and any subsequent revisions will apply. Please refer to our privacy policy for more information relating to online information. 

WEBSITE TERMS AND CONDITIONS

By accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. Before placing an order, if you have any queries relating to these terms and conditions, please email us at enquiries@historicdockyard.co.uk. If you do not agree to be bound by these terms and conditions you may not use or access this website. Please also read our privacy policy, which forms a part of these terms and conditions and covers personal information provided by you, security and use of “cookies”. We reserve the right to modify or withdraw this website without notice to you and we shall not be liable to you or any third party for any such modification or withdrawal. We may also change these terms and conditions from time to time without notice to you and your continued use of the site following such change shall be deemed to be your acceptance of any change. Changes will apply to any subsequent orders received. 

PRODUCT INFORMATION

Prices are subject to change without notice and inclusive of value added tax (VAT) at the current rates. Products are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept your order, we shall notify you as soon as possible. 

PRODUCT OF TICKETS

When you place an order on our website we will email you an acknowledgement of your intended order. At the time of purchase of the order the purchase contract will be made and you will be charged.  

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.  

We reserve the right to reject any offer to purchase by you at any time in our sole discretion. However, non-acceptance of an order is most likely to result from one of the following: the product ordered being unavailable from stock; our inability to obtain authorisation of payment; the identification of an error within the product information including price or promotion. If there are any problems with your order we shall contact you. 

Any discount has to be applied at time of purchase we will not be able to refund or retrospectively apply the discount.  

PAYMENT

All prices are inclusive of VAT at the current rates and are correct at the time of entering information onto the system. All cardholders may be subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We do not accept payment by cheque or postal orders. Processing is reserved against your card at the time the order is placed, but will not be charged until the order is dispatched. If for some reason a purchase fails, due to problems with payment details, we will attempt to contact you by phone or email within one working day. Once your order has left our warehouse we will send you an email to confirm that your order is on its way. 

SECURITY

We are committed to the security of users’ personal information and we have procedures in place to protect the loss, misuse or alteration of information under our control. Our security and privacy policies are periodically reviewed and enhanced as necessary. We have measures in operation to safeguard our user database and access to this database is restricted internally. When you shop on our site, we collect certain personal information from you (for example your name, email address and billing address). All such information is held on secure servers and NMRN fully complies with all applicable Data Protection and consumer legislation and will treat all your personal information as fully confidential. To find out more details of how your personal data is going to be handled please see the privacy policy. 

THIRD PARTY LINKS

Certain links on this site may lead to websites that are not under our control. When you activate any of these you will leave our website and we shall not be liable to you in any way whatsoever in respect of the privacy practices, for the content of such site or otherwise. 

INTELLECTUAL PROPERTY

You agree that all copyrights, trademarks and all other intellectual property rights in the material and content of this website shall remain vested in us or our licensees. You acknowledge and confirm that the material and content contained within the website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of this website is strictly prohibited. 

LIMITATION OF LIABILITY

Notwithstanding our reasonable endeavours to verify the accuracy of the information appearing on this website, we make no express or implied warranties in relation to its accuracy. Our liability to you in the event of our breach of any of these terms and conditions shall be limited to refunding any money you may have already paid for product that you have not received or that you have returned within the agreed time scales and in the required condition. So far as the law allows, we shall not be liable to you for any other loss or damage whatsoever. Your statutory rights as a consumer and your cancellation rights are not affected by these terms and conditions. Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our employees or agents. 

WAIVER

Any delay or failure on our part to exercise our rights under these terms and conditions shall not be construed as a waiver of any prior or subsequent breach by you of any provision. 

GOVERNING LAW

The laws of England shall govern the contract between us and any dispute between us will be resolved exclusively in the courts of England.