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Super User

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Website URL: http://mrzen.com
Tuesday, 27 January 2015 00:00

Conference at the Royal Marines Museum

Offering a wide choice of rooms to cater for large or small groups. All parking is free and the gardens adjacent to the museum are ideal for breaks.A choice of room layout and table arrangements can be be organised prior to your arrival, ensuring a stress-free and successful day.

The Grand Magazine is a truly unique venue for any wedding day. This magnificent Grade 1 listed building, built in 1771 as a gunpowder store for the Royal Navy, sits within a beautiful historic site rich in character and history, a perfect setting for a wedding and reception.

Tuesday, 27 January 2015 00:00

Wedding at the Royal Navy Submarine Museum

The museum at Gosport is licensed to hold your ceremony onboard the historic submarine HMS Alliance with views stunning across the harbour. Alternatively the futuristic John Fieldhouse building is shaped like a submarine with panoramic harbour views and a modern spacious interior.

Tuesday, 27 January 2015 00:00

Wedding at the Royal Marines Museum

Formerly one of the finest officers’ messes in England, the Museum offers breath-taking architecture and a stunning seafront location, and provides the ideal setting for you and your guests to enjoy the traditional elegance in which Royal Marine Officers have dined and entertained for centuries.

Monday, 26 January 2015 00:00

Wedding on HMS Warrior 1860

Few venues can really call themselves ‘unique’, ‘different’ and ‘exceptionally special’; but HMS Warrior 1860 is proud to say that she is all three, and more. Once pride of Victoria’s fleet the ship now offers all the trappings of a 21st century wedding within an incredible, authentic piece of living history.

Monday, 26 January 2015 00:00

Team Building at Action Stations

Leadership, communication, teamwork and negotiation; four key skills required to improve your company. What better way to improve these than bringing your team to Action Stations, whether it’s a whole day or just an hour.

Tuesday, 13 January 2015 00:00

Kids birthday party at Action Stations

Action Stations offer party packages designed to suit children from age 6 upwards and include all the thrills and excitement of this unique attraction. Download the party flyer for details and prices for each party package currently available.

Tuesday, 13 January 2015 00:00

Conference at Action Stations

Action Stations offers a conference room for up to 150 guests. This is a very versatile space that can be arranged cabaret or theatre style and can be fitted with screen, multimedia projector, lap top and flip charts. Full catering facilities are available.

Tuesday, 13 January 2015 00:00

Cookies & privacy


We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

  1. What information do we collect?
    We may collect, store and use the following kinds of personal data:
    1. information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);
    2. information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods, such as tickets;
    3. information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters; and
    4. any other information that you choose to send to us.
  2. Cookies
    A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you visit. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date. We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: google.com/privacypolicy.html. Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
  3. Using your personal data
    1. Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:
      1. enable your use of the services available on the website;
      2. send to you goods purchased via the website;
      3. send statements and invoices to you, and collect payments from you;
      4. send you general (non-marketing) commercial communications;
      5. send you email notifications which you have specifically requested;
      6. send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
      7. provide third parties with statistical information about our users - but this information will not be used to identify any individual user;
      8. deal with enquiries and complaints made by or about you relating to the website; and
      9. other uses.
    2. Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us. We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing. All our website financial transactions are handled through our payment services provider, Sagepay. You should only provide your personal information to Sagepay after reviewing the Sagepay privacy policy. We will share information with Sagepay only to the extent necessary for the purposes of processing payments you make via our website.
  4. Disclosures
    We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy. In addition, we may disclose information about you:
    1. to the extent that we are required to do so by law;
    2. in connection with any legal proceedings or prospective legal proceedings; and
    3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and Except as provided in this privacy policy, we will not provide your information to third parties.
  5. Security of your personal data
    We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password and firewall protected) servers. All electronic transactions you make to or receive from us will be encrypted [using SSL technology]. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
  6. Policy amendments
    We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
  7. Your rights
    You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00). You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)
  8. Third party websites
    The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
  9. Updating information
    Please let us know if the personal information which we hold about you needs to be corrected or updated.
  10. Contact
    If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by post to:
    Portsmouth Historic Dockyard
    Visitor Centre
    Victory Gate
    HM Naval Base
    Portsmouth
    PO1 3LJ
  11. Data controller
    The data controller is the National Museum of the Royal Navy - registration reference ZA068782.
Tuesday, 13 January 2015 00:00

Terms & conditions

 

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Portsmouth Historic Dockyard website terms and conditions for use. Please read them carefully before placing your order.

Definitions
“PHD” refers to Portsmouth Historic Dockyard, which is operated by the National Museum of the Royal Navy operations on behalf of the following:

  • National Museum of the Royal Navy, registered charity number 1126283
  • Portsmouth Naval Base Property Trust, registered charity number 293188
  • Warrior Preservation Trust Limited, registered charity number 256756
  • HMS Victory Preservation Company, registered charity number 1146376

“NMRN” means The National Museum of The Royal Navy.
“Attractions” refers to all attractions located within the Portsmouth Historic Dockyard and those offsite, but which are included in the sale of the 11 Attraction Ticket or variable attraction tickets offered by PHD.
“Product” shall mean a product displayed for sale on this website.
“Summer” and “Winter” mean the seasons of operation, the dates of which can be found on our announcements page.
“We/us” means PHD.
“Website” means the website located at www.historicdockyard.co.uk or any subsequent URL which may replace it.
“You” means a user of this website.

  1. General information
    1. All attractions and entertainments are subject to availability. Please ensure you have checked the announcements page before your visit to confirm attraction availability and are aware of any closures.
    2. All proceeds from ticket and merchandise sales are used to support the charitable purposes of the member parties of PHD, which include promoting and assisting in the display, understanding and enjoyment by the public of the Historic Dockyard and the ships, museums, exhibits or attractions contained within.
    3. Additional Gift Aid revenue from the government is split between the charitable trusts that make up the PHD site.
    4. 11 Attraction Tickets purchased now include the use of a waterbus which operates between The Royal Navy Submarine Museum and Explosion Museum in Gosport, and Portsmouth Harbour. The waterbus has limited capacity and is operated on a first come first served basis and is therefore subject to availability. PHD reserves the right to cancel this service at any time.
    5. Some attractions have partial disabled access.
    6. We regret that with the exception of assistance and guide dogs, animals are not permitted on site.
    7. No professional photography/videography equipment is permitted onsite without prior arrangement with our media team. See our filming page for details.
  2. Opening times
    1. PHD reserves the right to change opening times, prices, validity of ticket duration and availability of all attractions without notice. Please see individual attraction opening times for related information about accessibility and the attractions differing opening and closing times.
    2. Site opening times are 10am - 5.30pm during Summer and 10am - 5pm during Winter, 7 days a week excluding certain dates and as per restrictions below. Off-site attraction opening times differ. Please see our announcements page for full details.
    3. The waterbus operates between 10am - 5pm daily during Summer, unless weather or other operational restrictions apply. During Winter, the waterbus operates under a restricted service, weekends only and subject to weather or other operational restriction.
    4. The Royal Navy Submarine Museum is included in 11 Attraction Ticket and is open from 10am - 5pm every day during Summer and 10am - 4:30pm during Winter with the exception of Mondays and Tuesdays when it is closed (except for Hampshire school holidays and half terms).
    5. Explosion Museum is included in an 11 Attraction Ticket and is open daily from 10am - 5pm during Summer. It is open Saturday and Sunday only 11am - 3pm, during Winter (last admission to the galleries at 2pm).
    6. Royal Marines Museum -  Please note that the public galleries are now closed to facilitate a move to new premises in the Dockyard.
  3. Ticket terms and conditions
    1. 11 Attraction Ticket to Portsmouth Historic Dockyard gives 12 months unlimited entry from the visit date printed on the ticket to all attractions excluding special events.  The variable Attraction Tickets are valid for one day only excluding special events.
    2. Tickets to our other NMRN sites; Fleet Air Arm Museum, HMS Caroline and National Museum Royal Navy Hartlepool are valid all year if gift aided, if not they are only valid for 1 day.
    3. We operate a policy of no refunds or exchanges for tickets bought at admissions or booked online.
    4. All prices are inclusive of VAT at the current rates and are correct at the time of entering information onto the system.
    5. PHD reserves the right to change prices at any time.
    6. 11 Attraction Ticket and variable attraction tickets are not valid for any special events taking place at the attractions or within Portsmouth Historic Dockyard. Please see our events page for upcoming events.
    7. Tickets do not include entry to Laser Quest or Mini-Ports (additional charges apply).
    8. Gift aided tickets are subject to Her Majesty's Revenue and Customs (HMRC) regulations and are therefore not eligible for a refund.
    9. Lost tickets cannot be replaced under any circumstances.
    10. Original tickets only - photocopies etc. will not be accepted.
    11. Tickets must not be sold or resold and are non-transferrable. You may be asked for ID to match your ticket name, if you are unable to provide matching ID, PHD reserves the right to refuse entry.
    12. Tickets must not be laminated.
    13. Tickets are non-transferrable and you may be asked for ID to match your ticket name, if you are unable to provide matching ID, PHD reserves the right to refuse entry. The name on the email confirmation does not matter (for example if you purchased as a gift) as you will sign your tickets on your first visit.
    14. The management reserves the right to refuse entry, if for any reason they deem there is a risk to PHD and the attractions and the public or staff on site.
    15. Improper use of the ticket will result in confiscation and a request for payment for admission.
    16. Admission for children under 5 is free. Under 16’s must be accompanied by adult due to the ages and height restrictions at some of the attractions on site.
    17. Tickets are sold online all day, or between 10am - 4:30pm (Summer) and 10am - 4pm (Winter) from the Visitor Centre.
    18. Event tickets For certain events, concessionary rates are available for Seniors (60+) and students (ID may be required). Check individual Events for prices.
    19. Tickets for the Victorian Festival of Christmas Tickets are only valid for the day of purchase and do NOT allow entry on any other date and for any other attraction.
    20. 11 Attraction tickets cannot be used on educational visits.
  4. Promotions
    All vouchers/tickets and offers must be redeemed in Portsmouth Historic Dockyard’s Visitor Centre before the expiry date shown. Ticket is valid for one year unlimited entry (excluding special event days) from date of exchange and can only be used for the attractions highlighted on the ticket. Promotional offers and vouchers cannot be combined or used in conjunction with any other offers. Tickets cannot be exchanged and are non-transferable and can only be redeemed by the named winner or voucher holder. Vouchers cannot be redeemed online or over the phone. Promotional offers and vouchers cannot be sold or re-sold. Promotional offers or voucher that has been lost or stolen, cannot be replaced under any circumstances. Promotional offers and vouchers. cannot be used against special event tickets or Loyalty Club tickets.
  5. Complaints
    If in the event of any complaints, please direct enquiries to Customer Complaints, Portsmouth Historic Dockyard, Visitor Centre, Victory Gate, HM Naval Base, Portsmouth, PO1 3LJ or call 023 9283 9766.
  6. Data policy
    NMRN will hold your personal data on behalf of PHD and will not pass on your personal data to any third parties. Your contact details may be held on a database and mailing list. You may be contacted with information we feel may be appropriate and relevant to you from time to time. If you do not wish to receive mailings from us please notify This email address is being protected from spambots. You need JavaScript enabled to view it. giving your full name and address (as per your booking) and you will be removed from the mailing list. All rights under the 1998 Data Protection Act (UK) and any subsequent revisions will apply. Please refer to our privacy policy for more information relating to online information.
  7. Website terms and conditions
    By accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. Before placing an order, if you have any queries relating to these terms and conditions, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. If you do not agree to be bound by these terms and conditions you may not use or access this website. Please also read our privacy policy, which forms a part of these terms and conditions and covers personal information provided by you, security and use of “cookies”. We reserve the right to modify or withdraw this website without notice to you and we shall not be liable to you or any third party for any such modification or withdrawal. We may also change these terms and conditions from time to time without notice to you and your continued use of the site following such change shall be deemed to be your acceptance of any change. Changes will apply to any subsequent orders received.
  8. Product information
    Prices are subject to change without notice and inclusive of value added tax (VAT) at the current rates. Products are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept your order, we shall notify you as soon as possible.
  9. Purchase of tickets
    When you place an order on our website we will email you an acknowledgement of your intended order. At the time of purchase of the order the purchase contract will be made and you will be charged. Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice. We reserve the right to reject any offer to purchase by you at any time in our sole discretion. However, non-acceptance of an order is most likely to result from one of the following: the product ordered being unavailable from stock; our inability to obtain authorisation of payment; the identification of an error within the product information including price or promotion. If there are any problems with your order we shall contact you.
  10. Payment
    All prices are inclusive of VAT at the current rates and are correct at the time of entering information onto the system. All cardholders may be subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We do not accept payment by cheque, cash or postal orders. Processing is reserved against your card at the time the order is placed, but will not be charged until the order is dispatched. If for some reason a purchase fails, due to problems with payment details, we will attempt to contact you by phone or email within one working day. Once your order has left our warehouse we will send you an email to confirm that your order is on its way.
  11. Security
    NMRN on behalf of PHD is committed to the security of users' personal information and we have procedures in place to protect the loss, misuse or alteration of information under our control. Our security and privacy policies are periodically reviewed and enhanced as necessary. We have measures in operation to safeguard our user database and access to this database is restricted internally. When you shop on our site, we collect certain personal information from you (for example your name, email address and billing address). All such information is held on secure servers and NMRN fully complies with all applicable Data Protection and consumer legislation and will treat all your personal information as fully confidential. To find out more details of how your personal data is going to be handled please see the privacy policy.
  12. Third party links
    Certain (hypertext) links in this site may lead to websites that are not under the control of PHD. When you activate any of these you will leave the PHD website and PHD shall not be liable to you in any way whatsoever in respect of the privacy practices, the content of such site or otherwise.
  13. Intellectual property
    You agree that all copyrights, trademarks and all other intellectual property rights in the material and content of this website shall remain vested in us or our licensees. You acknowledge and confirm that the material and content contained within the website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of this website is strictly prohibited.
  14. Limitation of liability
    Notwithstanding our reasonable endeavours to verify the accuracy of the information appearing on this website, we make no express or implied warranties in relation to its accuracy. Our liability to you in the event of our breach of any of these terms and conditions shall be limited to refunding any money you may have already paid for product that you have not received or that you have returned within the agreed time scales and in the required condition. So far as the law allows, we shall not be liable to you for any other loss or damage whatsoever. Your statutory rights as a consumer and your cancellation rights are not affected by these terms and conditions. Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our employees or agents.
  15. Waiver
    Any delay or failure on our part to exercise our rights under these terms and conditions shall not be construed as a waiver of any prior or subsequent breach by you of any provision.
  16. Governing law
    The laws of England shall govern the contract between us and any dispute between us will be resolved exclusively in the courts of England.

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