Call Handlers

Salary (Grade 1): £9.00 per hour + 13.5% holiday pay per hour (£10.22 per hour)

Hours: Casual

We are looking for people who can work flexibly throughout the summer period, we will offer available shifts and you can decide which shifts you would like to work.  (The hours are between 9.00 am – 5.00 pm)

Location: Portsmouth Historic Dockyard

Portsmouth Historic Dockyard (PHD) is the home of to some of the world’s most famous ships, including HMS Victory and the Mary Rose. We welcome nearly 1 million visitors each year, who come to soak up our awe-inspiring story of naval and maritime history.  We receive large volumes of phone calls and emails from our visitors, potential visitors, and members of the public on a range of topics such as visitor feedback, historical enquires, ticketing, general operational and website enquiries.  

Key Opportunities

• Learn more about our naval heritage through working with colleagues and responding to general enquiries.

• Gaining experience of communicating with a variety of customers and a range of enquiries within a heritage environment.

• Further develop customer relationship skills.

Knowledge/Experience

You will be the first point of contact and are representing the National Museum of the Royal Navy to members of the public and therefore it is essential that you:

• Are able to communicate effectively on the telephone and via email with a wide range of people, demonstrating a polite, friendly, helpful, and courteous manner.

• Have good listening skills.

• Are a team player and willing to help others within a busy office environment.

• Demonstrate a customer focused approach to your work.

• Have the ability to prioritise work, have excellent organisational skills and are computer literate with a willingness to learn more.

For further details, or an informal discussion regarding the role, please contact Jemma Mansfield by email jemma.mansfield@nmrn.org.uk

Applicants are asked to submit a CV and a supporting statement, please make sure you cover the following within your supporting statement:

• Provide no more than one-page A4 supporting statement that outlines why you think this is the right role for you.

CV’s submitted without a supporting statement will not be shortlisted.

Applications should be forwarded to the HR Team at recruitment@NMRN.org.uk

Due to the Coronavirus pandemic and our responsibility to ensure appropriate safety measures are in place, we will be conducting the interviews virtually using Microsoft Teams.  We would like to assure you that appropriate safety measures are in place, and these are reviewed on a regular basis as the safety of our staff is of utmost importance to us.

If you require reasonable adjustments to be made to the application process as a result of a disability, please contact the HR team on recruitment@nmrn.org.uk for support.

Casual Events Assistants            

Salary (Grade 1.1): £10.22 per hour

Hours: Hours as and when required, hours will include working unsociable hours and weekends

Location: Work across National Museum of the Royal Navy in Portsmouth Historic Dockyard; Submarine Museum and Explosion in Gosport

We are recruiting for Events Assistants to join our team working in a unique heritage environment. This is an exciting opportunity for someone looking for an events role to deliver a first-class experience in all our exceptional attractions at Portsmouth Historic Dockyard and Museums based in Gosport.

This role reports to the Events Manager and this varied role is pivotal in supporting the NMRN’s vision to become the world’s most inspiring Naval Museum.  We run events ranging from weddings, parties, conferences, drinks receptions, VIP dinners onboard our historic vessels. 

Key Opportunities

• • Assisting on a variety of events in our unique heritage environment and locations, e.g., HMS Victory, HMS Warrior, The Grand Magazine in Gosport with a range of clientele.
• • Bar work for our pop-up bar on board of HMS Warrior during certain events.

Ensure the safety and security on board during all events.

• • Occasional office administration including preparing stationery for events.
• • Delivering a unique and high level of visitor experience and satisfaction.

Knowledge

The ideal candidate will have a positive and ‘can do’ attitude along with demonstratable knowledge of:

• Delivering outstanding customer service.
• Excellent communication skills.

Experience

The ideal candidate will have experience of:

• Bar and event work.
• Working in a customer focused environment.
• Of working as part of a team and self motivated to work under own initiative.

This role requires manual handling and moving equipment due to setting up events, also movement up and down ladders on our historic vessels in set up, breakdown and during events.

We require applicants to hold a driving licence, as escorting suppliers and clients through the Naval Base is part of the role.

For further details, or an informal discussion regarding the role, please contact Pamela Russell, Events Manager on 023 9289 1370 ext. 2507 or on email at pamela.russell@nmrn.org.uk

Applicants are asked to submit a CV and a statement indicating how their knowledge and experience match those specified. Applications should be forwarded to the HR Team at recruitment@NMRN.org.uk and are required by midnight on Sunday 15 August 2021.

We will be conducting the interviews in Portsmouth on Monday 23 August 2021.

Casual Team Member - Weekdays

Salary: £9.00 + 13.5% holiday pay per hour (£10.22 per hour)

Casual Staff are required to cover for busy periods and staff absences primarily during the week.

Location: The Royal Navy Submarine Museum and The Explosion Museum of Naval Firepower, Gosport

We are recruiting for Casual Team Members to join our friendly visitor experience team working in a unique heritage environment in Gosport. This is an exciting opportunity for individuals looking for a customer facing role to deliver a first-class visitor experience at our exceptional attractions, The Royal Navy Submarine Museum and The Explosion Museum of Naval Firepower. The successful candidates will be expected to work across both sites in all areas, including retail and catering outlets.

Reporting to the Visitor Experience Managers and Supervisors, these varied roles are pivotal in creating the NMRN’s vision to become the world’s most inspiring Naval Museum.

Key Opportunities

• To join a great team working within a unique heritage environment.

• Ensuring our visitors are welcomed, assisted, delighted, engaged and inspired.

• Selling tickets and merchandise in cafes and shops.

• To ensure the safety and security for visitors, staff and property.

Knowledge/Experience

• Experience of working in a customer focused environment with retail and sales knowledge an advantage, but not essential, as full training will be given.

• Basic knowledge of Health and Safety and Security requirements and a willingness to learn more.

• The ability to communicate and engage with a wide and varied audience.

This job role does involve a requirement to work outside in varied weather conditions.

For further details, or an informal discussion regarding the role, please contact Gosport Visitor Experience Manager on GosportVEM@NMRN.org.uk    

Applicants are asked to submit a CV and a statement indicating how their knowledge and experience match those specified. Applications should be forwarded to the HR Team at recruitment@NMRN.org.uk.

Casual Team Member

 Salary:                £9.00 +13.5% holiday pay per hour (£10.22 per hour)

Casual Staff are required to cover for staff sickness and holiday, and additional hours primarily at weekends and school holidays

Location: National Museum of the Royal Navy Portsmouth, Portsmouth Historic Dockyard

The National Museum of the Royal Navy (NMRN) is recruiting for Casual Team Members to join our team working in a unique heritage environment. This is an exciting opportunity for individuals looking for a customer facing role to deliver a first-class visitor experience in all our exceptional attractions at Portsmouth Historic Dockyard.

Reporting to the Visitor Experience Managers and Supervisors, this varied role is pivotal in creating the NMRN’s vision to become the world’s most inspiring Naval Museum.

We are looking for friendly and outgoing individuals who will be confident engaging with our audiences. We want every visitor to have an extraordinary and enriching experience, every time they visit. As a Team Member you’ll ‘make it happen’ whether you're welcoming visitors on arrival, serving on the tills or positioned out and about engaging within our galleries, ships and shops.

Key Opportunities

• To join a great team working within a unique heritage environment.

• Ensuring our visitors are welcomed, assisted, delighted, engaged and inspired.

• Selling tickets and merchandise in our shops and Visitor Centre.

• To ensure the safety and security for visitors, staff and property.

Knowledge/Experience

• Experience of working in a customer focused environment with retail and sales knowledge an advantage, but not essential, as full training will be given.

• Basic knowledge of Health and Safety and Security requirements and a willingness to learn more.

• The ability to communicate and engage with a wide and varied audience.

We provide:

• The opportunity to be part of a friendly and diverse workplace within a unique heritage environment.
• Free onsite parking.
• Discounts at our shops and cafes.
• Discounted tickets for family and friends.

This job role does involve a requirement to work outside in varied weather conditions.

For further details, or an informal discussion regarding the role, please contact the Visitor Experience Manager on email portsmouthvisitorexperiencemanager@nmrn.org.uk.

Applicants are asked to submit a CV and a statement indicating how their knowledge and experience match those specified. Applications should be forwarded to the HR Team at recruitment@NMRN.org.uk

Lead Rigger

Salary (Grade 6):  £30,350 - £36,650 per annum (dependent upon experience)

Hours: 37.5 hours per week (full-time)

Standard hours Monday to Thursday 8.00am to 4.30pm and 8.00am to 1.30pm on Friday, however they are adjustable to suit work requirements and locations, with consultation

Location: Based at Portsmouth Historic Dockyard, with periods of work required in Hartlepool and Belfast

Overview

The National Museum of the Royal Navy (NMRN) is looking to expand their in-house Rigging team with the recruitment of a Lead Rigger.  This is a permanent full-time role which will lead the work to maintain the masts, yards and rigging on HMS Warrior, HMS Trincomalee, HMS Caroline and HMS M33, undertaking both routine and project work under the direction of the Master Rigger.  This is a great opportunity for an experienced traditional rigger or tall ship Bosun/Officer who has detailed knowledge and experience in leading the maintenance of rigging on traditional vessels.

Key Opportunities

This is an exciting opportunity to be a key part of the continued care and maintenance of the wide range of rigs within NMRN’s collection, to ensure they are maintained to a high standard and retain historical accuracy.  There are a number of interesting projects planned in the coming years to renew and replace rigging across the collection and this role will be fundamental in delivering this work.  The Lead rigger and Master Rigger will plan and coordinate the work across all the vessels.

This role requires management of rigging team members, purchasing and coordinating supply of materials and equipment, maintaining records, completing health and safety paperwork, coordinating works with other teams and contractors.

Knowledge/Experience

• Detailed knowledge of square rig standing and running rigging
• Detailed knowledge of traditional rigging techniques, and experience in completing
• Experience in completing rigging maintenance on traditional vessels
• Experience in leading the planning and completion of rigging maintenance with teams of staff
• Experienced in leading the completion of complex rigging work aloft
• Experience managing subcontractors
• Knowledge of Health and Safety associated with working aloft, lifting and workshop operations
• Good planning and coordination skills
• Good team leader who is self-motivated and able to develop an effective, safe and productive team
• Good IT and communication skills
• Experience engaging with the public
• This post requires a standard DBS check as a requirement of working on the naval base.

We provide:

• The opportunity to be part of a friendly and diverse workplace within a unique heritage environment
• Funded IRATA level 1 qualification course.
• Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit)
• 25 days’ annual leave (plus bank holidays), increasing to 30 days’ annual leave (plus bank holidays) after 5 years’ service.
• Occupational sick pay.
• Flexible working.
• Employee Assistance Programme.
• Digital mental wellbeing resource for you and a ‘plus one’.
• Free admission to other national museums and attractions within the reciprocal agreement.
• Discounts at our shops and cafes.
• Free and discounted tickets for family and friends.

Please read the role profile for additional information, for further details or an informal discussion regarding the role please contact Andy Hodder Smith, Master Rigger at Andy.HodderSmith@NMRN.org.uk or call 02392 891370, extension: 2024.

Applicants are asked to submit a CV and a statement indicating how their knowledge and experience match those specified. Applications should be forwarded to the HR Team at recruitment@NMRN.org.uk and are required by 08:00 on Monday 1 November 2021.  The selection process will take place in Portsmouth in November.

The Coronavirus pandemic has highlighted our responsibility to ensure appropriate safety measures are in place, and we would like to assure you that these are reviewed on a regular basis as the safety of our staff and visitors is of utmost importance to us.

If you require reasonable adjustments to be made to the application process because of a disability, please contact the HR team on recruitment@nmrn.org.uk  for support.

Head of Technology and Digital Transformation

Salary (grade 9): £57,400 - £62,350 per annum (dependent upon experience)

Hours: 37.5 hours per week (full-time, permanent)

Location: National Museum of the Royal Navy, Portsmouth Historic Dockyard, Portsmouth with the opportunity to adopt hybrid working (from time to time, travel to our other UK based sites will be required)

The National Museum’s vision is to be the world’s most inspiring Naval Museum: inspiring learning, enjoyment, and engagement with the story of the Royal Navy and its impact in shaping the modern world.

We are recruiting for a new role of Head of Technology and Digital Transformation to join our team to be responsible for the development and implementation of business transformation, information technology and data services throughout the organisation, setting the vision and bringing stakeholders together on this journey.

Key Opportunities

• In partnership with key stakeholders, you will lead and develop the National Museum’s Digital Strategy and design and implement an associated transformation programme, turning strategy into action and creating ambitious digital transformation plans that seek to maximise the value of technology.
• You will shape and deliver progressive technology infrastructure and application services to enable the National Museum to benefit from the full range of opportunities that digital transformation has to offer.
• Planning and overseeing significant change activity, you will lead and line manage the IT and Digital team, collaborating with colleagues (especially Digital leads), ensuring high performance and strong relationships with key stakeholders.
• You will be empowered to develop your own ideas and make them become a reality, influencing and effecting change across the National Museum through others.

Knowledge/Experience

The ideal candidate will have a proven track record of strategy development, delivery, and reporting, with experience in delivering digital transformation.

You will have:

• The ability to lead, motivate, inspire and influence others with enthusiasm and passion for IT and Digital Transformation.
• A high level of professional knowledge demonstrated by an appropriate professional qualification or equivalent and evidence of continuous professional development.
• Knowledge of the digital environment and technological advances.
• Demonstrable experience of leading, planning and implementing successful digital transformation and IT development and support services.

We Provide

• The opportunity to be part of a friendly and diverse workplace within a unique heritage environment.
• Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit).
• Free onsite parking.
• 25 days’ annual leave (plus bank holidays), increasing to 30 days’ annual leave (plus bank holidays) after 5 years’ service.
• Occupational sick pay.
• Flexible working.
• Hybrid working (combination of working onsite and from home).
• Employee Assistance Programme.
• Digital mental wellbeing resource for you and a ‘plus one’.
• Free admission to other national museums and attractions within the reciprocal agreement.
• Discounts at our shops and cafes.
• Free and discounted tickets for family and friends.

Applicants are asked to submit a CV and a statement indicating how their experience and qualifications match those specified.   Applications should be forwarded to the HR Team at recruitment@NMRN.org.uk and are required by 6.00pm on Wednesday 3 November 2021.  Interviews are expected to be held in November 2021 either in Portsmouth or virtually using video facilities on Microsoft Teams.

The Coronavirus pandemic has highlighted our responsibility to ensure appropriate safety measures are in place, and we would like to assure you that these are reviewed on a regular basis as the safety of our staff and visitors is of utmost importance to us.

If you require reasonable adjustments to be made to the application process because of a disability, please contact the HR team on recruitment@nmrn.org.uk for support.

Public Events Manager

Salary (grade 4):  £22,350 - £26,600 per annum (dependent upon experience)

Hours: 37.5 hours per week – Permanent.  Work pattern will be determined by the events diary, typically working five days out of seven including regular weekend and evening working.

Location: The National Museum of the Royal Navy (NMRN), Portsmouth Historic Dockyard with the opportunity to adopt hybrid working (combination of working onsite and from home)

The National Museum’s vision is to be the world’s most inspiring Naval Museum: inspiring, learning, enjoyment and engagement with the story of the Royal Navy and its impact in shaping the modern world.

We are recruiting for a Public Events Manager to join the Public Programming team in Portsmouth Historic Dockyard. Reporting to the Senior Public Programming Manager, you will plan, coordinate and deliver a successful programme of exciting and engaging events that range from small and intimate to scale and spectacle that target over 2,000 visitors.

This is an exciting opportunity to be part of the team that leads and shapes the NMRN’s approach to its public events. You will line manage the NMRN Community Producer who will be your link with communities around Portsmouth.

Key Opportunities

• Lead on the delivery of a creative programme of events as integral part of the programming strategy of NMRN.
• Ensure the safe and successful delivery of events, gaining unique experience of delivering events on board historic ships.
• Use an exceptional heritage environment as the background for memorable events and experiences.
• Grow our reputation for events, ensuring that visitors are delighted, engaged and inspired.

Knowledge/Experience

You will bring a flair for enterprise, helping us to deliver inspiring, engaging, adventurous and imaginative public events.

You will also be able to demonstrate:

• Involvement with public events and corporate functions, including an understanding of entertainment and licencing regulations.
• Good budget and time management skills.

We Provide

• The opportunity to be part of a friendly and diverse workplace within a unique heritage environment.
• Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit).
• Free onsite parking.
• 25 days’ annual leave (plus bank holidays), increasing to 30 days’ annual leave (plus bank holidays) after 5 years’ service.
• Occupational sick pay.
• Flexible working.
• Hybrid working (combination of working onsite and from home).
• Employee Assistance Programme.
• Digital mental wellbeing resource for you and a ‘plus one’.
• Free admission to other national museums and attractions within the reciprocal agreement.
• Discounts at our shops and cafes.
• Free and discounted tickets for family and friends.

For further details, or an informal discussion regarding the role, please contact Senior Public Programming Manager, Ioannis Ioannidis at ioannis.ioannidis@nmrn.org.uk

Applicants are asked to submit a CV and a statement indicating how their knowledge and experience match those specified. Applications should be forwarded to the HR Team at recruitment@nmrn.org.uk and are required by 11.30pm Sunday 31 October 2021. 

Due to the Coronavirus pandemic and our responsibility to ensure appropriate safety measures are in place, we will be conducting the interviews virtually using video facilities on Microsoft Teams on w/c 16 November 2021.  

If you require reasonable adjustments to be made to the application process because of a disability, please contact the HR team on recruitment@nmrn.org.uk for support.