Call Handlers

Salary (Grade 1): £9.00 per hour + 13.5% holiday pay per hour (£10.22 per hour)

Hours: Casual

We are looking for people who can work flexibly throughout the summer period, we will offer available shifts and you can decide which shifts you would like to work.  (The hours are between 9.00 am – 5.00 pm)

Location: Portsmouth Historic Dockyard

Portsmouth Historic Dockyard (PHD) is the home of to some of the world’s most famous ships, including HMS Victory and the Mary Rose. We welcome nearly 1 million visitors each year, who come to soak up our awe-inspiring story of naval and maritime history.  We receive large volumes of phone calls and emails from our visitors, potential visitors, and members of the public on a range of topics such as visitor feedback, historical enquires, ticketing, general operational and website enquiries.  

Key Opportunities

• Learn more about our naval heritage through working with colleagues and responding to general enquiries.

• Gaining experience of communicating with a variety of customers and a range of enquiries within a heritage environment.

• Further develop customer relationship skills.

Knowledge/Experience

You will be the first point of contact and are representing the National Museum of the Royal Navy to members of the public and therefore it is essential that you:

• Are able to communicate effectively on the telephone and via email with a wide range of people, demonstrating a polite, friendly, helpful, and courteous manner.

• Have good listening skills.

• Are a team player and willing to help others within a busy office environment.

• Demonstrate a customer focused approach to your work.

• Have the ability to prioritise work, have excellent organisational skills and are computer literate with a willingness to learn more.

For further details, or an informal discussion regarding the role, please contact Jemma Mansfield by email jemma.mansfield@nmrn.org.uk

Applicants are asked to submit a CV and a supporting statement, please make sure you cover the following within your supporting statement:

• Provide no more than one-page A4 supporting statement that outlines why you think this is the right role for you.

CV’s submitted without a supporting statement will not be shortlisted.

Applications should be forwarded to the HR Team at recruitment@NMRN.org.uk

Due to the Coronavirus pandemic and our responsibility to ensure appropriate safety measures are in place, we will be conducting the interviews virtually using Microsoft Teams.  We would like to assure you that appropriate safety measures are in place, and these are reviewed on a regular basis as the safety of our staff is of utmost importance to us.

If you require reasonable adjustments to be made to the application process as a result of a disability, please contact the HR team on recruitment@nmrn.org.uk for support.

Senior Conservator

Salary (Grade 6): £30,350 - £34,400 per annum dependent upon experience; Icon membership fees will also be paid. (There is opportunity to apply for pay progression after >12 months of service).

Hours: 37.5 hours per week (full-time)

Location: National Museum of the Royal Navy, Portsmouth

The National Museum’s vision is to be the world’s most inspiring Naval Museum: inspiring learning, enjoyment, and engagement with the story of the Royal Navy and its impact in shaping the modern world.

We are recruiting for a full-time Senior Conservator to join the Conservation team within the Museum Operations Directorate. This is an exciting time to join NMRN, as the Conservation team is growing and implementing new policies and procedures.

The Senior Conservator leads the team of object conservators and Shipkeepers in the maintenance and upkeep of our wide-ranging collections, including the Museum’s historic vessels, for example HMS Victory, HMS M.33, HMS Warrior and HMS Alliance. They will work closely with the Senior Conservator (Collections Care) and Senior Conservator (Naval Aircraft), as well as colleagues in the wider Conservation and Collections team, to help maintain the highest standards of conservation across our sites and collections.  Based in Portsmouth, there will be occasional travel to our other sites in Belfast, Hartlepool and Yeovilton.

Team work is a key part of this role to ensure that conservation best-practice is applied to our work with the collections.

Key Opportunities

• Managing a small team working on a diverse collection, supporting the conservation of our historic ships and collections.
• Opportunity to gain practical experience of a wide range of conservation tasks on a challenging collection. This will include guidance and supervision of staff, volunteers, and students in conservation tasks. 
• Working closely with colleagues in the Collections, Programming and Visitor Experience teams, contributing to project meetings and providing conservation advice and guidance as well as practical assistance as appropriate.
• Opportunity to contribute to the conservation of our nationally and internationally important collections and historic ships.

Knowledge/Experience

You will have:

• A professional conservation qualification at degree level, or equivalent and demonstrable post-graduation experience working within a museum setting or historic building.
• Knowledge of best practice approaches to preventive and interventive conservation of a range of materials.
• Sound awareness of conservation ethics and confidence in making conservation-led decisions, including around large or industrial objects, challenging environments, and logistical considerations.
• Experience managing conservators, students and volunteers and working with contractors.
• A positive attitude and passion for communicating the principles of conservation to different audiences.

We Provide:

• The opportunity to be part of a friendly and diverse workplace within a unique heritage environment.
• Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit).
• Free onsite parking.
• 23 days annual leave (plus bank holidays), increasing to 25 days after 5 years’ service (potential for this to increase from August 2021 as work is currently being undertaken to review annual leave allowance).
• Flexible working.
• Icon membership.
• Employee Assistance Programme.
• Digital mental wellbeing resource for you and a ‘plus one’.
• Free admission to other museums and attractions within the reciprocal agreement.
• Discounts at our shops and cafes.
• Free and discounted tickets for family and friends.

For further details, or an informal discussion regarding the role, please contact Diana Davis, Head of Conservation, at Diana.Davis@NMRN.org.uk

Applicants are asked to submit a CV and a statement indicating how their knowledge and experience match those specified. Applications should be forwarded to the HR Team at recruitment@NMRN.org.uk  and are required by midnight on 22 August 2021. Interviews are expected to be held in September in Portsmouth.   

The Coronavirus pandemic has highlighted our responsibility to ensure appropriate safety measures are in place, and we would like to assure you that these are reviewed on a regular basis as the safety of our staff and visitors is of utmost importance to us.

Visitor Experience Manager      

Salary (Grade 4): £22,350 - £23,950 per annum (£21,718.24 - £23,273.01 pro rata per annum dependent upon experience)

Hours: Annualised hours contract average of 36.44 hours per week (7.5 hour shift per day); Working a 6-week rota pattern, working 4 out of 6 weekends.

Location: Work across National Museum of the Royal Navy in Portsmouth Historic Dockyard; Submarine Museum and Explosion in Gosport

Portsmouth Historic Dockyard (PHD) is the home of to some of the world’s most famous ships, including HMS Victory and the Mary Rose. We welcome nearly 1 million visitors each year, who come to soak up our awe-inspiring story of naval and maritime history. We are looking for a Visitor Experience Manager to join our team and help ensure a day out to PHD is extraordinary and memorable.

You will be a champion of good customer service and have an eye for detail.  Working as part of a team of Visitor Experience Managers, you will lead, motivate, and inspire your team showing you care about their overall happiness, health, and wellbeing at work.  You will act as a positive role model for the operations team supporting them to achieve commercial targets relating to souvenir guidebooks, gift aid conversion, upselling tickets, and retail offer.

You will be responsible for the security of our sites and attractions, our buildings and collections and the safety of our staff and visitors, making sure the site is safe throughout the day and implementing risk assessments; a cool head and a calm manner is a must. 

Knowledge

The ideal candidate will have demonstratable knowledge of:

• Leading, inspiring and motivating teams
• Excellent customer service and customer care principles
• Commercial awareness and how to drive income through a high-quality customer experience
• Health and Safety requirements and a willingness to learn more.

Experience

The ideal candidate will have experience of:

• Working in a supervisory or management role
• Working in a customer focused environment including responsibility for commercial activity
• Motivating people to achieve their best
• Delivering an outstanding customer experience
• Working independently and as part of a team

We Provide

• The opportunity to be part of a friendly and diverse workplace within a unique heritage environment.
• Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit).
• Free onsite parking.
• 23 days annual leave (plus bank holidays), increasing to 25 days after 5 years’ service (potential for this to increase from August 2021 as work is currently being undertaken to review annual leave allowance).
• Flexible working.
• Employee Assistance Programme.
• Digital mental wellbeing resource for you and a ‘plus one’.
• Free admission to other museums and attractions within the reciprocal agreement.
• Discounts at our shops and cafes.
• Free and discounted tickets for family and friends.

For further details, or an informal discussion regarding the role, please contact the Operations Manager on email Jordan.bridges@nmrn.org.uk

Applicants are asked to submit a CV and a statement indicating how their knowledge and experience match those specified. Applications should be forwarded to the HR Team at recruitment@NMRN.org.uk and are required by 12pm on Thursday 3 August 2021. 

We will be conducting the interviews in Portsmouth on Thursday 12 August 2021.  Due to the Coronavirus pandemic, we would like to assure you that appropriate safety measures are in place and these are reviewed on a regular basis as the safety of our staff and visitors is of utmost importance to us.

Casual Team Member

 Salary:                £9.00 +13.5% holiday pay per hour (£10.22 per hour)

Casual Staff are required to cover for staff sickness and holiday, and additional hours primarily at weekends and school holidays

Location: National Museum of the Royal Navy Portsmouth, Portsmouth Historic Dockyard

The National Museum of the Royal Navy (NMRN) is recruiting for Casual Team Members to join our team working in a unique heritage environment. This is an exciting opportunity for individuals looking for a customer facing role to deliver a first-class visitor experience in all our exceptional attractions at Portsmouth Historic Dockyard.

Reporting to the Visitor Experience Managers and Supervisors, this varied role is pivotal in creating the NMRN’s vision to become the world’s most inspiring Naval Museum.

We are looking for friendly and outgoing individuals who will be confident engaging with our audiences. We want every visitor to have an extraordinary and enriching experience, every time they visit. As a Team Member you’ll ‘make it happen’ whether you're welcoming visitors on arrival, serving on the tills or positioned out and about engaging within our galleries, ships and shops.

Key Opportunities

• To join a great team working within a unique heritage environment.

• Ensuring our visitors are welcomed, assisted, delighted, engaged and inspired.

• Selling tickets and merchandise in our shops and Visitor Centre.

• To ensure the safety and security for visitors, staff and property.

Knowledge/Experience

• Experience of working in a customer focused environment with retail and sales knowledge an advantage, but not essential, as full training will be given.

• Basic knowledge of Health and Safety and Security requirements and a willingness to learn more.

• The ability to communicate and engage with a wide and varied audience.

We provide:

• The opportunity to be part of a friendly and diverse workplace within a unique heritage environment.
• Free onsite parking.
• Discounts at our shops and cafes.
• Discounted tickets for family and friends.

This job role does involve a requirement to work outside in varied weather conditions.

For further details, or an informal discussion regarding the role, please contact the Visitor Experience Manager on email portsmouthvisitorexperiencemanager@nmrn.org.uk.

Applicants are asked to submit a CV and a statement indicating how their knowledge and experience match those specified. Applications should be forwarded to the HR Team at recruitment@NMRN.org.uk

Operations Manager

Salary (Grade 5):  £27,530 - £30,350 per annum (dependent upon experience)

Hours: 37.5 hours per week (will involve some weekend working)

Location: Work across National Museum of the Royal Navy in Portsmouth Historic Dockyard (PHD); Submarine Museum and Explosion in Gosport

This is an exciting opportunity for an individual who is currently employed within a management role to support the General Manager to deliver an outstanding visitor experience and to contribute towards achieving key performance indicators to build future business resilience.

You will lead and motivate the team of Visitor Experience Managers to provide an extraordinary day out that will delight and inspire our visitors.  Inspiring and taking responsibility for achieving commercial targets relating to Guidebook sales, gift aid conversion, upselling tickets, and our retail outlets.

Safety of our sites is of upmost importance, and you will be responsible for undertaking health and safety walk arounds on our historic ships, as well as making sure our sites and attractions are safe and welcoming for our visitors and staff.

The Operations Manager will deputise for the General Manager in their absence and liaise and work with our PHD Business Partners to ensure the smooth operation of the site.

Key Opportunities

• The ability to make a difference to the visitor experience within a unique heritage environment.

• Contribute to projects such as site developments (refurbishments, new ways of working, policy development, etc.)

• Be a key influence in delivering commercial targets and finding fun ways to motivate teams to achieve these.

Knowledge/Experience

• Previous experience of managing teams, including 1:1’s, appraisals, performance management, development plans and motivating individuals to fulfill their potential; and rota management.

• An ability to prioritise tasks, effectively delegate and communicate (both verbal and written) is essential.

• The applicant must be able to demonstrate a passion for commercial awareness and excellent customer care in a fast-paced multi-site environment as well as being a team player.

We Provide

• The opportunity to be part of a friendly and diverse workplace within a unique heritage environment.
• Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit).
• Free onsite parking.
• 23 days annual leave (plus bank holidays), increasing to 25 days after 5 years’ service (potential for this to increase from August 2021 as work is currently being undertaken to review annual leave allowance).
• Flexible working.
• Employee Assistance Programme.
• Digital mental wellbeing resource for you and a ‘plus one’.
• Free admission to other museums and attractions within the reciprocal agreement.
• Discounts at our shops and cafes.
• Free and discounted tickets for family and friends.

For further details, or an informal discussion regarding the role, please contact Molly Wilson team on 023 9272 8061 or molly.wilson@nmrn.org.uk

Applicants are asked to submit a CV and a statement indicating how their knowledge and experience match those specified. Applications should be forwarded to the HR Team at recruitment@NMRN.org.uk and are required by midnight Monday 30 August 2021. 

We will be conducting the interviews in Portsmouth on Thursday 9 September 2021.  Due to the Coronavirus pandemic, we would like to assure you that appropriate safety measures are in place, and these are reviewed on a regular basis as the safety of our staff and visitors is of utmost importance to us.

Communications Executive

Salary (Grade 2):  £18,800 per annum dependent upon experience (there is opportunity to apply for pay progression after >12 months of service).

Hours: 37.5 hours per week

Location: Ability to work flexibly this can be a combination of working from home and working at our Portsmouth site

The National Museum’s vision is to be the world’s most inspiring Naval Museum: inspiring learning, enjoyment, and engagement with the story of the Royal Navy and its impact in shaping the modern world.

We are recruiting for a full-time Communications Executive within the Museum Operations Directorate in our Head Office at Portsmouth with occasional travel to other sites. This is a rare and exciting opportunity to join a creative and busy marketing and communications team for a National Museum across a network of sites around the UK.

The role will play a key part in supporting our audience-led initiatives and strategic media and internal communications, supporting us, not only as we rebuild and recover, but as we seek to grow and expand.

Key Opportunities

• Implementing internal and external communications strategies
• Build and develop key press office skills
• Develop monitoring and analysis skills
• Support day to day media and filming

Knowledge/Experience

• Excellent standard of written and verbal communication preferably with an interest in arts, cultural or heritage organisations/projects.
• Ability to work independently and organise and prioritise workload to meet changing demands and comply with tight deadlines.
• Experience of reporting and working with a media monitoring system is desirable.
• Ideally previous experience of liaising with media contacts and a technical understanding of communications processes such as briefing third parties, creating digital assets and facilitating media and filming requests.

We Provide

• The opportunity to be part of a friendly and diverse workplace within a unique heritage environment.
• Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit).
• Free onsite parking.
• 23 days annual leave (plus bank holidays), increasing to 25 days after 5 years’ service (potential for this to increase from August 2021 as work is currently being undertaken to review annual leave allowance).
• Flexible working.
• Employee Assistance Programme.
• Digital mental wellbeing resource for you and a ‘plus one’.
• Free admission to other museums and attractions within the reciprocal agreement.
• Discounts at our shops and cafes.
• Free and discounted tickets for family and friends.

For further details, or an informal discussion regarding the role, please contact Jacquie Shaw, PR and Communications Officer, on 023 9289 1370 Ext:        2071 or Jacquie.Shaw@NMRN.org.uk

Applicants are asked to submit a CV and a statement indicating how their knowledge and experience match those specified. Applications should be forwarded to the HR Team at recruitment@NMRN.org.uk and are required by midnight Sunday 15 August 2021. 

Due to the Coronavirus pandemic and our responsibility to ensure appropriate safety measures are in place, we will be conducting the interviews virtually using video facilities on Microsoft Teams on Thursday 26 August 2021.  We would like to assure you that appropriate safety measures are in place, and these are reviewed on a regular basis as the safety of our staff and visitors is of utmost importance to us.

Casual Events Assistants            

Salary (Grade 1.1): £10.22 per hour

Hours: Hours as and when required, hours will include working unsociable hours and weekends

Location: Work across National Museum of the Royal Navy in Portsmouth Historic Dockyard; Submarine Museum and Explosion in Gosport

We are recruiting for Events Assistants to join our team working in a unique heritage environment. This is an exciting opportunity for someone looking for an events role to deliver a first-class experience in all our exceptional attractions at Portsmouth Historic Dockyard and Museums based in Gosport.

This role reports to the Events Manager and this varied role is pivotal in supporting the NMRN’s vision to become the world’s most inspiring Naval Museum.  We run events ranging from weddings, parties, conferences, drinks receptions, VIP dinners onboard our historic vessels. 

Key Opportunities

• • Assisting on a variety of events in our unique heritage environment and locations, e.g., HMS Victory, HMS Warrior, The Grand Magazine in Gosport with a range of clientele.
• • Bar work for our pop-up bar on board of HMS Warrior during certain events.

Ensure the safety and security on board during all events.

• • Occasional office administration including preparing stationery for events.
• • Delivering a unique and high level of visitor experience and satisfaction.

Knowledge

The ideal candidate will have a positive and ‘can do’ attitude along with demonstratable knowledge of:

• Delivering outstanding customer service.
• Excellent communication skills.

Experience

The ideal candidate will have experience of:

• Bar and event work.
• Working in a customer focused environment.
• Of working as part of a team and self motivated to work under own initiative.

This role requires manual handling and moving equipment due to setting up events, also movement up and down ladders on our historic vessels in set up, breakdown and during events.

We require applicants to hold a driving licence, as escorting suppliers and clients through the Naval Base is part of the role.

For further details, or an informal discussion regarding the role, please contact Pamela Russell, Events Manager on 023 9289 1370 ext. 2507 or on email at pamela.russell@nmrn.org.uk

Applicants are asked to submit a CV and a statement indicating how their knowledge and experience match those specified. Applications should be forwarded to the HR Team at recruitment@NMRN.org.uk and are required by midnight on Sunday 15 August 2021.

We will be conducting the interviews in Portsmouth on Monday 23 August 2021.