Job vacancies at Portsmouth Historic Dockyard and its associated attractions are advertised within these pages and externally in the relevant press. Please only apply for vacancies that are available as we are unable to reply to speculative letters.


Call Handlers

Call Handlers

Call Handlers

Salary (Grade 1): £9.00 per hour + 13.5% holiday pay per hour (£10.22 per hour)

Hours: Casual

We are looking for people who can work flexibly throughout the summer period, we will offer available shifts and you can decide which shifts you would like to work.  (The hours are between 9.00 am – 5.00 pm)

Location: Portsmouth Historic Dockyard

Portsmouth Historic Dockyard (PHD) is the home of to some of the world’s most famous ships, including HMS Victory and the Mary Rose. We welcome nearly 1 million visitors each year, who come to soak up our awe-inspiring story of naval and maritime history.  We receive large volumes of phone calls and emails from our visitors, potential visitors, and members of the public on a range of topics such as visitor feedback, historical enquires, ticketing, general operational and website enquiries.  

Key Opportunities

  • Learn more about our naval heritage through working with colleagues and responding to general enquiries.
  • Gaining experience of communicating with a variety of customers and a range of enquiries within a heritage environment.
  • Further develop customer relationship skills.



You will be the first point of contact and are representing the National Museum of the Royal Navy to members of the public and therefore it is essential that you:


  • Are able to communicate effectively on the telephone and via email with a wide range of people, demonstrating a polite, friendly, helpful, and courteous manner.
  • Have good listening skills.
  • Are a team player and willing to help others within a busy office environment.
  • Demonstrate a customer focused approach to your work.
  • Have the ability to prioritise work, have excellent organisational skills and are computer literate with a willingness to learn more.

For further details, or an informal discussion regarding the role, please contact Jemma Mansfield by email

Applicants are asked to submit a CV and a supporting statement, please make sure you cover the following within your supporting statement:

  • Provide no more than one-page A4 supporting statement that outlines why you think this is the right role for you.

CV’s submitted without a supporting statement will not be shortlisted.

Applications should be forwarded to the HR Team at

Due to the Coronavirus pandemic and our responsibility to ensure appropriate safety measures are in place, we will be conducting the interviews virtually using Microsoft Teams.  We would like to assure you that appropriate safety measures are in place, and these are reviewed on a regular basis as the safety of our staff is of utmost importance to us.

If you require reasonable adjustments to be made to the application process as a result of a disability, please contact the HR team on for support.