Call Handlers

Salary (Grade 1): £9.00 per hour + 13.5% holiday pay per hour (£10.22 per hour)

Hours: Casual

We are looking for people who can work flexibly throughout the summer period, we will offer available shifts and you can decide which shifts you would like to work.  (The hours are between 9.00 am – 5.00 pm)

Location: Portsmouth Historic Dockyard

Portsmouth Historic Dockyard (PHD) is the home of to some of the world’s most famous ships, including HMS Victory and the Mary Rose. We welcome nearly 1 million visitors each year, who come to soak up our awe-inspiring story of naval and maritime history.  We receive large volumes of phone calls and emails from our visitors, potential visitors, and members of the public on a range of topics such as visitor feedback, historical enquires, ticketing, general operational and website enquiries.  

Key Opportunities

• Learn more about our naval heritage through working with colleagues and responding to general enquiries.

• Gaining experience of communicating with a variety of customers and a range of enquiries within a heritage environment.

• Further develop customer relationship skills.

Knowledge/Experience

You will be the first point of contact and are representing the National Museum of the Royal Navy to members of the public and therefore it is essential that you:

• Are able to communicate effectively on the telephone and via email with a wide range of people, demonstrating a polite, friendly, helpful, and courteous manner.

• Have good listening skills.

• Are a team player and willing to help others within a busy office environment.

• Demonstrate a customer focused approach to your work.

• Have the ability to prioritise work, have excellent organisational skills and are computer literate with a willingness to learn more.

For further details, or an informal discussion regarding the role, please contact Jemma Mansfield by email jemma.mansfield@nmrn.org.uk

Applicants are asked to submit a CV and a supporting statement, please make sure you cover the following within your supporting statement:

• Provide no more than one-page A4 supporting statement that outlines why you think this is the right role for you.

CV’s submitted without a supporting statement will not be shortlisted.

Applications should be forwarded to the HR Team at recruitment@NMRN.org.uk

Due to the Coronavirus pandemic and our responsibility to ensure appropriate safety measures are in place, we will be conducting the interviews virtually using Microsoft Teams.  We would like to assure you that appropriate safety measures are in place, and these are reviewed on a regular basis as the safety of our staff is of utmost importance to us.

If you require reasonable adjustments to be made to the application process as a result of a disability, please contact the HR team on recruitment@nmrn.org.uk for support.

Casual Events Assistants            

Salary (Grade 1.1): £10.22 per hour

Hours: Hours as and when required, hours will include working unsociable hours and weekends

Location: Work across National Museum of the Royal Navy in Portsmouth Historic Dockyard; Submarine Museum and Explosion in Gosport

We are recruiting for Events Assistants to join our team working in a unique heritage environment. This is an exciting opportunity for someone looking for an events role to deliver a first-class experience in all our exceptional attractions at Portsmouth Historic Dockyard and Museums based in Gosport.

This role reports to the Events Manager and this varied role is pivotal in supporting the NMRN’s vision to become the world’s most inspiring Naval Museum.  We run events ranging from weddings, parties, conferences, drinks receptions, VIP dinners onboard our historic vessels. 

Key Opportunities

• • Assisting on a variety of events in our unique heritage environment and locations, e.g., HMS Victory, HMS Warrior, The Grand Magazine in Gosport with a range of clientele.
• • Bar work for our pop-up bar on board of HMS Warrior during certain events.

Ensure the safety and security on board during all events.

• • Occasional office administration including preparing stationery for events.
• • Delivering a unique and high level of visitor experience and satisfaction.

Knowledge

The ideal candidate will have a positive and ‘can do’ attitude along with demonstratable knowledge of:

• Delivering outstanding customer service.
• Excellent communication skills.

Experience

The ideal candidate will have experience of:

• Bar and event work.
• Working in a customer focused environment.
• Of working as part of a team and self motivated to work under own initiative.

This role requires manual handling and moving equipment due to setting up events, also movement up and down ladders on our historic vessels in set up, breakdown and during events.

We require applicants to hold a driving licence, as escorting suppliers and clients through the Naval Base is part of the role.

For further details, or an informal discussion regarding the role, please contact Pamela Russell, Events Manager on 023 9289 1370 ext. 2507 or on email at pamela.russell@nmrn.org.uk

Applicants are asked to submit a CV and a statement indicating how their knowledge and experience match those specified. Applications should be forwarded to the HR Team at recruitment@NMRN.org.uk and are required by midnight on Sunday 15 August 2021.

We will be conducting the interviews in Portsmouth on Monday 23 August 2021.

Casual Team Member - Weekdays

Salary: £9.00 + 13.5% holiday pay per hour (£10.22 per hour)

Casual Staff are required to cover for busy periods and staff absences primarily during the week.

Location: The Royal Navy Submarine Museum and The Explosion Museum of Naval Firepower, Gosport

We are recruiting for Casual Team Members to join our friendly visitor experience team working in a unique heritage environment in Gosport. This is an exciting opportunity for individuals looking for a customer facing role to deliver a first-class visitor experience at our exceptional attractions, The Royal Navy Submarine Museum and The Explosion Museum of Naval Firepower. The successful candidates will be expected to work across both sites in all areas, including retail and catering outlets.

Reporting to the Visitor Experience Managers and Supervisors, these varied roles are pivotal in creating the NMRN’s vision to become the world’s most inspiring Naval Museum.

Key Opportunities

• To join a great team working within a unique heritage environment.

• Ensuring our visitors are welcomed, assisted, delighted, engaged and inspired.

• Selling tickets and merchandise in cafes and shops.

• To ensure the safety and security for visitors, staff and property.

Knowledge/Experience

• Experience of working in a customer focused environment with retail and sales knowledge an advantage, but not essential, as full training will be given.

• Basic knowledge of Health and Safety and Security requirements and a willingness to learn more.

• The ability to communicate and engage with a wide and varied audience.

This job role does involve a requirement to work outside in varied weather conditions.

For further details, or an informal discussion regarding the role, please contact Gosport Visitor Experience Manager on GosportVEM@NMRN.org.uk    

Applicants are asked to submit a CV and a statement indicating how their knowledge and experience match those specified. Applications should be forwarded to the HR Team at recruitment@NMRN.org.uk.

Casual Team Member

 Salary:                £9.00 +13.5% holiday pay per hour (£10.22 per hour)

Casual Staff are required to cover for staff sickness and holiday, and additional hours primarily at weekends and school holidays

Location: National Museum of the Royal Navy Portsmouth, Portsmouth Historic Dockyard

The National Museum of the Royal Navy (NMRN) is recruiting for Casual Team Members to join our team working in a unique heritage environment. This is an exciting opportunity for individuals looking for a customer facing role to deliver a first-class visitor experience in all our exceptional attractions at Portsmouth Historic Dockyard.

Reporting to the Visitor Experience Managers and Supervisors, this varied role is pivotal in creating the NMRN’s vision to become the world’s most inspiring Naval Museum.

We are looking for friendly and outgoing individuals who will be confident engaging with our audiences. We want every visitor to have an extraordinary and enriching experience, every time they visit. As a Team Member you’ll ‘make it happen’ whether you're welcoming visitors on arrival, serving on the tills or positioned out and about engaging within our galleries, ships and shops.

Key Opportunities

• To join a great team working within a unique heritage environment.

• Ensuring our visitors are welcomed, assisted, delighted, engaged and inspired.

• Selling tickets and merchandise in our shops and Visitor Centre.

• To ensure the safety and security for visitors, staff and property.

Knowledge/Experience

• Experience of working in a customer focused environment with retail and sales knowledge an advantage, but not essential, as full training will be given.

• Basic knowledge of Health and Safety and Security requirements and a willingness to learn more.

• The ability to communicate and engage with a wide and varied audience.

We provide:

• The opportunity to be part of a friendly and diverse workplace within a unique heritage environment.
• Free onsite parking.
• Discounts at our shops and cafes.
• Discounted tickets for family and friends.

This job role does involve a requirement to work outside in varied weather conditions.

For further details, or an informal discussion regarding the role, please contact the Visitor Experience Manager on email portsmouthvisitorexperiencemanager@nmrn.org.uk.

Applicants are asked to submit a CV and a statement indicating how their knowledge and experience match those specified. Applications should be forwarded to the HR Team at recruitment@NMRN.org.uk