Frequently Asked Questions

Portsmouth Historic Dockyard is the home of 12 ships, museums and attractions including the Mary Rose, HMS Victory, HMS Warrior and the National Museum of the Royal Navy. Since August 2020 its visitor operations have been managed by the National Museum of the Royal Navy alongside the Mary Rose Trust.

This document provides answers to frequently asked questions in related to the new operational arrangement and the newly introduced ticketing offer. It also provides information for visitors affected by the COVID-19 closure and/or unsure about steps that have been taken to reopen the site to the public.

Portsmouth Historic Dockyard Reopening

When is Portsmouth Historic Dockyard reopening?

Portsmouth Historic Dockyard and the Mary Rose Museum will reopen to the public on Monday 24 August 2020. They will reopen together as part of a new collaboration which will see both organisations working together and offering a new joint ticket.  

The site will return to 7 days a week opening from 10am – 4pm.   

Mary Rose or Portsmouth Historic Dockyard Existing Ticket Holders

I have a ticket for Mary Rose Museum/Portsmouth Historic Dockyard which expired during the COVID-19 closure. Is it still valid?

Although your ticket has expired, we are adding an extension to your ticket to account for the time the site has been closed 

This extension will being from the day the site closed and will run until the expiry day of your ticket. So if you had 30 days still to run on your ticket, 30 days will be added to it, from our reopening date.  

To make your ticket valid and apply the new expiry date, you will need to validate it. You will be contacted by email with details on how to validate your ticket in order to claim the extension, or further details can be found at www.historicdockyard.co.uk/book-your-visit

Purchasing a new ticket

What is the new ticket structure for Portsmouth Historic Dockyard?

As part of the new collaboration between the National Museum of the Royal Navy and the Mary Rose Museum, we are now offering a range of new tickets for Portsmouth Historic Dockyard.  

The tickets we have are:  

  • One Attraction Day Ticket 
    This is valid on one attraction and only for the day of the visit.  
  • The Three Attraction Explorer ticket 
    This is valid on three attractions of your choice and can be reused as many times as you like for 12 months. The ticket is not activated until it is scanned on your first visit.   
  • The Ultimate Explorer ticket 
    This is valid on all of the attractions (including the Harbour Tours and the Mary Rose) at the Portsmouth and Gosport sites and can be reused as many times as you like for 12 months. The ticket is not activated until it is scanned on your first visit.
       
  • The Family Explorer 1 ticket
    This is valid on all attractions at the Portsmouth and Gosport sites and includes one adult and up to three children. It is valid for 12 months and is not activated until it is scanned on your first visit.  
  • The Family Explorer 2 ticket
    This is valid on all attractions at the Portsmouth and Gosport sites and includes two adults and up to three children. It is valid for 12 months and is not activated until it is scanned on your first visit. 

Gift Aid

What is Gift Aid?

Gift Aid is reclaimed by the charity from HMRC from the tax you pay for the current tax year. Your address is needed to identify you as a current UK taxpayer. In order to Gift Aid your donation you must select one of the Gift Aid ticket options below.

Gift Aid allows us to reclaim 25p tax for every £1 spent. As a charity, every penny counts. Your kind donation to support the work of National Museum of The Royal Navy, Mary Rose Trust and Portsmouth Naval Base Property Trust is subject to HMRC terms and conditions and is therefore not eligible for a refund. Whether it's to conserve world famous ships or bring historical artefacts to the public, selecting the Gift Aid tickets helps us to continue this valuable work.

Booking a Visit

Why do I have to book a time slot to visit Portsmouth Historic Dockyard?

We have introduced pre-booking for ALL visitors to all of our attractions in line with government advice and to enable us to manage the volume of visitors to our site in a socially distanced way.

We are offering visitors the opportunity to choose a day that they would like to visits as well as a specific half an hour window when they would like to arrive. This is essential in enabling us to manage queues and to avoid large gatherings of people. It also enables us to comply with the Track and Trace requirements, and contact anyone who has been on the dockyard at the same time as a report COVID-19 case.

Ticket Confirmation

I’ve booked my ticket and/or my slot for my visit, what do I need to bring with me?

Once you have booked your ticket and/or your time slot for visiting, you will be sen TWO confirmation emails. The first is your ticket confirmation, this will confirm that you ticket had been secured. If it is a new ticket then it will be confirmation of the payment being authorised. If it is an existing ticket it is confirmation that it has been validated, extended and a new ticket with your new expiry date issued.  

You will need to keep hold of this email as your formal ticket, it will be this that allows you access to the site, should you choose to return. This will also be scanned as you enter each of the attractions.  

The second email, your booking confirmation, will confirm your specific booking for that visit, with the date and time of your visit confirmed. New booking confirmations will be issued each time you book to return to the site.  

When you arrive at the site you will need BOTH of these email confirmations  

COVID-19 Safety Measures

How do I know that Portsmouth Historic Dockyard is safe to visit?

The safety of our visitors, volunteers and staff is our primary concern and to ensure this, we have put a range of protective measures in place in line with government advice. We are reviewing these regularly as advise changes?   

For more details about these measures, you can download the Portsmouth Historic Dockyard Safety Pack.

In summary the key changes we are making are:  

We are staggering our entry times and have implemented a maximum capacity for visitors on site 
We have introduced new social distancing measures throughout the Dockyard, the Ships, the Museums and Galleries. 
Clear markers and signage have been installed to help visitors keep a safe distance from one another and ensure that you have a safe and enjoyable visit. 
There are hand sanitiser points located around the site and within the Attractions. 
Some attractions have implemented a one-way system, this is to ensure a safe visitor capacity and flow, please follow these directions.  
There are new hygiene screens in the Visitors Centre and Reception areas in some of the Museums, Restaurants and Cafés, to help physically separate visitors from team members. 
Staff using PPE to protect visitors 
Additional cleaning of toilets and touch points 

Facilities and Access Queries

Are there any changes to your cafes and eating facilities on site?

Refreshments will be available at most sites, but there may be a limited or different menu during the COVID-19 restrictions. Some seating areas may have been reconfigured, or closed, to allow for socially distancing. Please also be prepared to make payments using a ‘contactless’ bankcard, rather than cash whilst visiting.

Group Visits

Can I book a school or learning group visit to Portsmouth Historic Dockyard, Mary Rose or the National Museum of the Royal Navy?

We are not currently accepting School or Learning Group bookings for Portsmouth Historic Dockyard or the individual attractions.  We will be reviewing this policy regularly and hope to welcome these groups back, later this year. However, we have taken learning online and can offer virtual learning experiences. 

This is to account for challenges around social distancing with large groups and children.  

Post Visit

How do I feedback after my visit?

It is important to us to get feedback from Portsmouth Historic Dockyard visitors to help us understand what improvements we can make and to know what is going well.  

After your visit to Portsmouth Historic Dockyard we will send you a post-visit survey to capture some of your thoughts about your visit and in particular how you felt about our safety measures. We would grateful if you are able to complete this as it provides valuable insights which help us to plan for future visitors.  

You can also leave a review on our Trip Advisor page.