Portsmouth Historic Dockyard Visitor Frequently Asked Questions

Find our visitor FAQs here for Portsmouth Historic Dockyard. We're home to 12 historic ships, museums and attractions including the Mary Rose, HMS Victory, HMS Warrior and the National Museum of the Royal Navy. Since August 2020 its visitor operations have been managed by the National Museum of the Royal Navy alongside the Mary Rose Trust.

This page provides answers to frequently asked questions in related to the new operational arrangement and the newly introduced ticketing offer. It also provides information for visitors affected by the COVID-19 closure and/or unsure about steps that have been taken to reopen the site to the public.

These FAQs were last updated on  13 October 2021.

Portsmouth Historic Dockyard

Is the Dockyard open?

We are happy to confirm that Portsmouth Historic Dockyard and all the attractions are open with the exception of Action Stations. Action Stations is currently under review, keep an eye on our social media channels for the latest updates.

Purchasing a new ticket

What is the ticket structure for Portsmouth Historic Dockyard?

As part of the collaboration between the National Museum of the Royal Navy and the Mary Rose Museum, we offer a range of tickets for Portsmouth Historic Dockyard.

The tickets we have are:  

One Attraction Day Ticket 
This is valid on one attraction and only for the day of the visit.  

The Three Attraction Explorer ticket*
This is valid on three attractions of your choice and will be valid for 12 months from the first scan. Your ticket will be activated once you have scanned in at your first chosen attraction and will remember the two others you visit.  

*Please note: The Three Attraction Explorer ticket will only be valid on the attractions you choose on your first visit. This means on subsequent visits you will only be able to see the same three attractions. This ticket does not include Harbour Tour.

The Ultimate Explorer ticket 
This is valid on all of the attractions (including the Harbour Tours and the Mary Rose) at the Portsmouth and Gosport sites and can be reused as many times as you like for 12 months. The ticket is not activated until it is scanned on your first visit.   

The Family Explorer 1 ticket
This is valid on all attractions at the Portsmouth and Gosport sites and includes one adult and up to three children. It is valid for 12 months and is not activated until it is scanned on your first visit.  

The Family Explorer 2 ticket
This is valid on all attractions at the Portsmouth and Gosport sites and includes two adults and up to three children. It is valid for 12 months and is not activated until it is scanned on your first visit.

Booking a Visit

Do I have to book a time slot to visit Portsmouth Historic Dockyard?

We strongly encourage all our visitors to pre-book to help us manage the volume of visitors on arrival to our site.

We are offering visitors the opportunity to choose a day that they would like to visits as well as a specific half an hour window when they would like to arrive.

We do offer limited tickets that are available for purchase on the gates, spaces are available on a first come first-served basis.

Ticket Confirmation

I’ve booked my ticket and/or my slot for my visit, what do I need to bring with me?

I’ve booked my ticket and/or my slot for my visit, what do I need to bring with me?

Once you have booked your ticket and/or your time slot for visiting, you will be sent TWO confirmation emails.

Email One

This your ticket confirmation. This will confirm that your ticket had been secured and payment has been processed.

This email will have your official ticket attached to it – You need to bring this every time you visit the Dockyard and scan it on entry into our attractions.

The email will also confirm the timeslot you booked. You will get a new timeslot confirmation email every time you book a return visit to the dockyard or at our Gosport sites.  

Email Two

The second email will be your Returner ID, which is a 16 digit number...not to be confused with the barcode on your ticket!

You will need to keep this email as you will need your returner ID number to book each visit, with your official ticket to be scan into our attractions.

Returner ID

What is a Returner ID?

A returner ID is your digital access code to book a return visit on our returner portal. You will need this to book a return visit online so please make a note of it for your future visits.

Gift Aid

What is Gift Aid?

Gift Aid is reclaimed by the charity from HMRC from the tax you pay for the current tax year. Your address is needed to identify you as a current UK taxpayer. In order to Gift Aid your donation you must select one of the Gift Aid ticket options below.

Gift Aid allows us to reclaim 25p tax for every £1 spent. As a charity, every penny counts. Your kind donation to support the work of National Museum of The Royal Navy, Mary Rose Trust and Portsmouth Naval Base Property Trust is subject to HMRC terms and conditions and is therefore not eligible for a refund. Whether it's to conserve world famous ships or bring historical artefacts to the public, selecting the Gift Aid tickets helps us to continue this valuable work.

Accessibility

ACCESSIBILITY

Please visit our dedicated accessibility page, linked here.

Discounts

What discounts are available to visitors?

PHD offers a range of discounts to certain groups. Please see below for who is eligible for any discounts and T&C’s applicable.


MOD 90 Cardholders
MOD 90 cardholders qualify for free entry, and up to 4 guests receive 25% off our Ultimate Explorer tickets. This offer can be redeemed in our Visitor Centre, by showing a valid MOD 90 card. Cannot be purchased online or used in conjunction with any other offer.


Blue Light Cardholders
Blue Light cardholders can receive a 30% discount on an Ultimate Explorer Family ticket, or for up to 4 individual Ultimate Explorer tickets (e.g: 1 adult, 1 senior, 2 children). This offer is a walk up offer and can be redeemed in the Visitor Centre by showing your Blue Light card.


Defence Discount Service
Defence Discount Service cardholders can receive a 30% discount on an Ultimate Explorer Family ticket, or for up to 4 individual Ultimate Explorer tickets (e.g: 1 adult, 1 senior, 2 children). This offer is a walk up offer and can be redeemed in the Visitor Centre by showing your Defence Discount card.


Veterans
Veterans qualify for a £20 Ultimate Explorer ticket. This can be purchased in the Visitor Centre. There are many different ways you can show your veteran status and purchase this ticket. We will accept the following: Veterans card, Veterans rail card, discharge papers. If you are wearing a veterans pin badge we will also accept this.


Blue Peter
Children with a Blue Peter badge are entitled to free entry, alongside purchase of a walk up rate (full price) Ultimate Explorer ticket. The ticket does not need to be purchased at the same time, but you must be able to show that you have previously bought a full price Ultimate Explorer Ticket. If you have purchased your ticket online, the £5 upgrade must be paid on the day of your visit. A child can visit with different parents/carers as long as they have a valid full price Ultimate Explorer ticket. We simply issue a free child day ticket from our Visitor Centre in any of these scenarios.

Art Fund/National Art Pass
Members/cardholders are entitled to a 50% discount off our Ultimate Explorer tickets. The discount will apply to tickets that correspond with your membership. So single memberships will get 50% off and adult or senior Ultimate Explorer ticket, joint memberships will get 50% off 2 adult/senior Ultimate Explorer tickets, and family memberships are entitled to 50% off a family Ultimate Explorer ticket. This offer is a walk up offer only. Art passes must be shown at time of purchase and tickets are available from the Visitor Centre on the day of your visit.


Portsmouth Leisure Card
Leisure card holders are entitled to 50% off a family Ultimate Explorer ticket, or 50% off 4 individual Ultimate Explorer tickets (adult, senior or child). This offer is available as a walk up offer only. Please show your purchase Leisure card at the Visitor Centre when you buy your tickets.

Post Visit

How do I feedback after my visit?

It is important to us to get feedback from Portsmouth Historic Dockyard visitors to help us understand what improvements we can make and to know what is going well.  

After your visit to Portsmouth Historic Dockyard, we will send you a post-visit survey to capture some of your thoughts about your visit and in particular how you felt about our safety measures. We would be grateful if you are able to complete this as it provides valuable insights which help us to plan for future visitors.  

You can also leave a review on our Trip Advisor page.