BOOK YOUR VISIT
We are introducing a new way of welcoming you to Portsmouth Historic Dockyard, so we have created some guidelines so you fully understand how to visit us when we re-open.
Expired Tickets and Ticket Extensions
As one of our existing ticket holders we would like to thank you for your patience whilst we were closed and for wanting to come back and support us now we are open again. As a thank you, we are offering extensions to all existing tickets for the length of time we were close. You just need you to validate your ticket so we can issue you a new one with a revised expiry date. We are also offering all existing ticket holders a special reopening upgrade deal with 30% off our new Ultimate Explorer ticket - you will be emailed your exclusive discount code.
How does the ticket extension work?
If your ticket has expired during the time that we have been closed, or you have a ticket that was purchased prior to our temporary closure and is still valid, we are adding an extension to your ticket to account for the time the site has been closed.
The amount of time that your ticket is extended will be the amount of days the Dockyard has been closed and that you were unable to visit.
To make your ticket valid and apply the new expiry date, you will need to validate it.
In order to validate your ticket, you will need to click on the Validation Portal Link Here
You will need to enter your Visitor ID number, First Name, Last Name and Postcode.
Once you click to validate your ticket, our ticket portal will locate you within our database and you will get emailed details of your new, extended pass within the next few hours as a ticket attachment. This tells the people on the gate that your original ticket has been extended.
This extended pass will allow you to book a time slot onto the dockyard or at one of our sites in Gosport.
Booking Your Time Slot
We want to make sure that everyone who visits the Dockyard is safe, so therefore we require all visitors to book a time slot to visit the dockyard, or into our attractions in Gosport. This is to ensure that we monitor capacity and can maintain social distancing at all times.
If you have extended your ticket, or you have bought a new Portsmouth Historic Dockyard ticket, you will need to follow the following steps to come and visit everytime you want to visit as many times you like until your ticket expires:
- Visit our Returning Customer Portal here to book your day and time slot
- Put in your 14 digit pass ID found on your original ticket and on your original confirmation email and click enter – this will open the returner tickets which will have a £0 value ticket
- Book the date and time slot and complete your transaction
- You will receive a Print at Home ticket that you will need to bring with you. This will be scanned on entry to the Dockyard or at our attractions in Gosport.
- You don’t need to print this ticket – they can be scanned on your phone but you WILL need to show it to gain access
This ticket books your space on the Dockyard - don't forget to bring your Portsmouth Historic Dockyard ticket as that will give you access to your chosen attractions!
What do I need to show at the gate?
Visitors who have extended their tickets or bought brand new tickets will need to show the following on arrival:
- Your Original or new Ticket - this can be printed out or on your phone
- Your PHD Time Booking Confirmation
Your Time Booking Confirmation will need to be scanned on entry and exit of the dockyard as this helps us to maintain and monitor our safe capacity limits.
NB - You will always need to book a time slot to gain entry onto the dockyard - including the attractions in Gosport.
What do I need to gain access to each individual attraction (such as HMS Victory/HMS Warrior/Mary Rose etc)?
You will need to have your PURCHASED ORIGINAL TICKETas this will allow you access into the attractions you have paid for.
If one of the attractions you previously have bought a ticket for is closed (such as Action Stations or Horrible Histories), you will be able to have entry into one of our other exciting attractions at Portsmouth Historic Dockyard. This will be your new selection for the remainder of your ticket until it expires.
You can print your ticket at home or you can show the ticket on your phone or tablet.