Terms & conditions

Portsmouth Historic Dockyard website terms and conditions for use. Please read them carefully before placing your order.

“PHD” refers to Portsmouth Historic Dockyard, which is operated by the National Museum of the Royal Navy on behalf of the following:

  • National Museum of the Royal Navy, registered charity number 1126283
  • Portsmouth Naval Base Property Trust, registered charity number 293188
  • The Mary Rose Trust, registered charity number 277503
  • Warrior Preservation Trust Limited, registered charity number 256756
  • HMS Victory Preservation Company, registered charity number 1146376

“NMRN” means the National Museum of The Royal Navy.
“Attractions” refers to all attractions located within the Portsmouth Historic Dockyard and those offsite, but which are included in the sale of the All Attraction or single attraction tickets offered by PHD.
“Product” shall mean a product displayed for sale on this website.
“Summer” and “Winter” mean the seasons of operation, the dates of which can be found on our announcements page.
“We/us” means PHD.
“Website” means the website located at www.historicdockyard.co.uk or any subsequent URL which may replace it.
“You” means a user of this website.

  1. General information
    1. All attractions and entertainments are subject to availability. Please ensure you have checked the announcements page before your visit to confirm attraction availability and are aware of any closures.
    2. All proceeds from ticket and merchandise sales are used to support the charitable purposes of the member parties of PHD, which include promoting and assisting in the display, understanding and enjoyment by the public of the Historic Dockyard and the ships, museums, exhibits or attractions contained within.
    3. Additional Gift Aid revenue from the government is split between the charitable trusts that make up the PHD site.
    4. All Attraction tickets purchased after 4th April 2014 include the use of a waterbus which operates between HMS Alliance and Explosion! Museum in Gosport, and Portsmouth Harbour. The waterbus has limited capacity and is operated on a first come first served basis and is therefore subject to availability. PHD reserves the right to cancel this service at any time.
    5. Some attractions have partial disabled access (please enquire about our registered disabled rates within the Visitor Centre).
    6. We regret that with the exception of assistance and guide dogs, animals are not permitted on site.
    7. The Mary Rose Museum will be closed until Summer 2016 as part of the 2nd phase of building work. This phase of work will improve the visitor experience by providing uninterrupted views of the ship from the walkways as well as from the end galleries at all three levels. However, the Entrance pavilion, Learning Centre, Café and Shop will remain open and there will be a small display for visitors, including a new 10 minute film on the project.
  2. Opening times
    1. PHD reserves the right to change opening times, prices, validity of ticket duration and availability of all attractions without notice. Please see individual attraction opening times for related information about accessibility and the attractions differing opening and closing times.
    2. Opening times are 10am - 5.30pm during Summer and 10am - 5pm during Winter, 7 days a week excluding certain dates and as per restrictions below.
    3. During Winter off peak periods, visits to HMS Victory are guided. Please check our announcements page to find out if your visit will be by guided tour.
    4. The Mary Rose works on a free flow entry basis. Although during Summer periods we reserve the right to use a timed entry system due to visitor numbers.
    5. The waterbus operates between 10am - 5pm daily during Summer, unless weather or other operational restrictions apply. During Winter, the waterbus operates under a restricted service, weekends only and subject to weather or other operational restriction.
    6. The Royal Navy Submarine Museum is included in All Attraction tickets purchased after 4th April 2014 and is open from 10am - 5pm every day during Summer and the same time during Winter with the exception of Mondays and Tuesdays when it is closed (except for Hampshire school holidays and half terms).
    7. Royal Marines Museum is included in All Attraction tickets purchased after 4th April 2014 and is open from 10am - 5pm during Summer every day and the same time during Winter with the exception of Mondays and Tuesdays when it is closed (except for Hampshire school holidays and half terms).
    8. Explosion Museum is included in All Attraction tickets purchased after 4th April 2014 and is open daily from 10am - 5pm during Summer (last admission to the galleries at 4pm). It is open Saturday and Sunday only 10am - 4pm, during Winter (last admission to the galleries at 3pm).
  3. Ticket terms and conditions
    1. All prices are inclusive of VAT at the current rates and are correct at the time of entering information onto the system.
    2. PHD reserves the right to change prices at any time.
    3. Tickets give 12 months unlimited entry from the visit date printed on the ticket to all attractions or single attraction excluding special events.
    4. All Attraction and single attraction tickets are not valid for any special events taking place at the attractions or within Portsmouth Historic Dockyard. Please see our events page for upcoming events.
    5. Tickets do not include entry to Laser Quest or Mini-Ports (additional charges apply). There is a small extra fee for the Boathouse 4 Mast & Rigging experience. A minimum height restriction of 1.1m applies.
    6. We regret that tickets cannot be exchanged or refunded (in whole or in part) after purchase.
    7. Lost tickets cannot be replaced under any circumstances.
    8. Original tickets only - photocopies etc. will not be accepted.
    9. Tickets must not be sold or resold and are non-transferrable. You may be asked for ID to match your ticket name, if you are unable to provide matching ID, PHD reserves the right to refuse entry.
    10. Tickets must not be laminated.
    11. Tickets are non-transferrable and you may be asked for ID to match your ticket name, if you are unable to provide matching ID, PHD reserves the right to refuse entry. The name on the email confirmation does not matter (for example if you purchased as a gift) as you will sign your tickets on your first visit.
    12. The management reserves the right to refuse entry, if for any reason they deem there is a risk to PHD and the attractions and the public or staff on site.
    13. Improper use of the ticket will result in confiscation and a request for payment for admission.
    14. Admission for children under 5 is free.
    15. Tickets are sold online all day, or between 10am - 4:30pm (Summer) and 10am - 4pm (Winter) from the Visitor Centre.
    16. Event tickets For certain events, concessionary rates are available for Seniors (60+) and students (ID may be required). Check individual Events for prices.
    17. There is an additional entry charge for “36 hours: Jutland 1916, The Battle that won the war.” If you hold a valid All Attraction ticket, you may purchase tickets for this special exhibition at a reduced rate, or if you do not hold a ticket, you may purchase a Jutland All Attraction Package.
    18. Tickets for the Victorian Festival of Christmas Tickets are only valid for the day of purchase and do NOT allow entry on any other date and for any other attraction.
  4. Promotions
    All vouchers/tickets and offers must be redeemed in Portsmouth Historic Dockyard’s Visitor Centre before the expiry date shown. Ticket is valid for one year unlimited entry (excluding special event days) from date of exchange and can only be used for the attractions highlighted on the ticket. Promotional offers and vouchers cannot be combined or used in conjunction with any other offers. Tickets cannot be exchanged and are non-transferable and can only be redeemed by the named winner or voucher holder. Vouchers cannot be redeemed online or over the phone. Promotional offers and vouchers cannot be sold or re-sold. Promotional offers or voucher that has been lost or stolen, cannot be replaced under any circumstances. Promotional offers and vouchers. cannot be used against special event tickets or Loyalty Club tickets.
  5. Complaints
    If in the event of any complaints, please direct enquiries to Customer Complaints, Portsmouth Historic Dockyard, Visitor Centre, Victory Gate, HM Naval Base, Portsmouth, PO1 3LJ or call 023 9283 9766.
  6. Data policy
    NMRN will hold your personal data on behalf of PHD and will not pass on your personal data to any third parties. Your contact details may be held on a database and mailing list. You may be contacted with information we feel may be appropriate and relevant to you from time to time. If you do not wish to receive mailings from us please notify This email address is being protected from spambots. You need JavaScript enabled to view it. giving your full name and address (as per your booking) and you will be removed from the mailing list. All rights under the 1998 Data Protection Act (UK) and any subsequent revisions will apply. Please refer to our privacy policy for more information relating to online information.
  7. Website terms and conditions
    By accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. Before placing an order, if you have any queries relating to these terms and conditions, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. If you do not agree to be bound by these terms and conditions you may not use or access this website. Please also read our privacy policy, which forms a part of these terms and conditions and covers personal information provided by you, security and use of “cookies”. We reserve the right to modify or withdraw this website without notice to you and we shall not be liable to you or any third party for any such modification or withdrawal. We may also change these terms and conditions from time to time without notice to you and your continued use of the site following such change shall be deemed to be your acceptance of any change. Changes will apply to any subsequent orders received.
  8. Product information
    Prices are subject to change without notice and inclusive of value added tax (VAT) at the current rates. Products are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept your order, we shall notify you as soon as possible.
  9. Purchase of tickets
    When you place an order on our website we will email you an acknowledgement of your intended order. At the time of purchase of the order the purchase contract will be made and you will be charged. Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice. We reserve the right to reject any offer to purchase by you at any time in our sole discretion. However, non-acceptance of an order is most likely to result from one of the following: the product ordered being unavailable from stock; our inability to obtain authorisation of payment; the identification of an error within the product information including price or promotion. If there are any problems with your order we shall contact you.
  10. Payment
    All prices are inclusive of VAT at the current rates and are correct at the time of entering information onto the system. All cardholders may be subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We do not accept payment by cheque, cash or postal orders. Processing is reserved against your card at the time the order is placed, but will not be charged until the order is dispatched. If for some reason a purchase fails, due to problems with payment details, we will attempt to contact you by phone or email within one working day. Once your order has left our warehouse we will send you an email to confirm that your order is on its way.
  11. Security
    NMRN on behalf of PHD is committed to the security of users' personal information and we have procedures in place to protect the loss, misuse or alteration of information under our control. Our security and privacy policies are periodically reviewed and enhanced as necessary. We have measures in operation to safeguard our user database and access to this database is restricted internally. When you shop on our site, we collect certain personal information from you (for example your name, email address and billing address). All such information is held on secure servers and NMRN fully complies with all applicable Data Protection and consumer legislation and will treat all your personal information as fully confidential. To find out more details of how your personal data is going to be handled please see the privacy policy.
  12. Third party links
    Certain (hypertext) links in this site may lead to websites that are not under the control of PHD. When you activate any of these you will leave the PHD website and PHD shall not be liable to you in any way whatsoever in respect of the privacy practices, the content of such site or otherwise.
  13. Intellectual property
    You agree that all copyrights, trademarks and all other intellectual property rights in the material and content of this website shall remain vested in us or our licensees. You acknowledge and confirm that the material and content contained within the website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of this website is strictly prohibited.
  14. Limitation of liability
    Notwithstanding our reasonable endeavours to verify the accuracy of the information appearing on this website, we make no express or implied warranties in relation to its accuracy. Our liability to you in the event of our breach of any of these terms and conditions shall be limited to refunding any money you may have already paid for product that you have not received or that you have returned within the agreed time scales and in the required condition. So far as the law allows, we shall not be liable to you for any other loss or damage whatsoever. Your statutory rights as a consumer and your cancellation rights are not affected by these terms and conditions. Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our employees or agents.
  15. Waiver
    Any delay or failure on our part to exercise our rights under these terms and conditions shall not be construed as a waiver of any prior or subsequent breach by you of any provision.
  16. Governing law
    The laws of England shall govern the contract between us and any dispute between us will be resolved exclusively in the courts of England.

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