Web Questionnaire

1.	Please type in your postcode:-

2.	What date did you visit Portsmouth Historic Dockyard?

3.	Including yourself, how many adults and children are in your personal group?
	Adults (Male)
	Adults (Female)
	Children (11 - 15 yrs)
	Children (5 - 10 yrs)
	Children (4 or under)
	Seniors
	Students

4.	What was your MAIN reason for visiting the Dockyard today?  (Please choose ONE response only)
	General activities on site
	Wanted to see the historic ships
	Something to do while visiting Portsmouth
	Showing friends or relatives

	Other (please specify)

5.	How many times have you visited the Dockyard during the last 5 years?
	Have never visited before
	Not visited in last 5 years
	Once
	Twice
	Three times or more

6.	Which type of entry ticket did you purchase?
	Gift Aid All-Inclusive (bought today)
	Gift Aid All-Inclusive (bought previously)
	Site ticket (bought today)
	Site ticket (bought previously)
	BIG Ticket (inc Explosion & RN Submarine Museum)
	Loyalty Club Membership  (bought today)
	Loyalty Club (bought previously)
	Didn’t purchase

7.	Were you planning to go to the Submarine Museum and / or the Explosion before you became aware of the big ticket?
	Yes
	No

8.	How would you rate the value for money of the ticket you bought?
	Very good
	Good
	Average
	Poor
	Very poor

9.	How long did you spend in the Historic Dockyard during your visit?
	Less than 1 hour
	1 to less than 2 hours
	2 to less than 4 hours
	4 to less than 6 hours
	6 hours +

10.	Which of the following attractions did you visit? (select all that apply)
	Action Stations
	HMS Victory
	Mary Rose Museum
	HMS Warrior 1860
	National Museum of the Royal Navy
	Dockyard Apprentice Exhibition
	Harbour Tours

11.	What were your expectations of your visit to PHD before you arrived?

12.	Were these expectations met / exceeded?

13.	Did you, or a member of your group/family, BUY ANYTHING (food/drink/gifts etc.) at any of the following SHOPS, STORES or CATERING OUTLETS?
	NMRN Shop
	Mary Rose Shop
	Nauticalia
	Antiques Storehouse
	Boathouse No. 7 (next to Nauticalia)
	Costa Coffee (in the Visitor Centre)
	Action Snacks Cafe (in Action Stations)
	The Georgian Tea Room (next to Antique Storehouse)
	Ice Cream kiosk
	Creperie (Victory arena)
	Nothing Bought

14.	Have you seen/heard any of the following types of advertising for the attractions here BEFORE YOUR VISIT today? (select all that apply)
	Historic Dockyard Leaflet
	Events & Exhibitions Leaflet
	Portsmouth City of Museums Leaflet
	Posters around Portsmouth
	Bus advert
	Radio advert
	Adverts on trains
	Train station posters
	Newspaper or Magazine adverts
	Newspaper or Magazine features / articles
	The internet / Historic Dockyard website
	Social Media (Facebook / Twitter etc)
	Word of Mouth recommendation
	None of the above

	Other, please specify

15.	Where did you pick up the Historic Dockyard leaflet from?

16.	Where did you pick up the Events & Exhibitions leaflet from?

17.	Where did you pick up the Portsmouth City of Museums leaflet from?

18.	Where did you see the poster?

19.	Where did you see our advert? eg The News, Daily Mail etc

20.	Where did you see the article? eg The News, Daily Mail etc

21.	Please could you give us your opinion of the following?
		Very Good		Good		Average		Poor		Very Poor
	HMS Victory
	HMS Warrior 1860
	Mary Rose Museum
	Action Stations
	National Museum of the Royal Navy
	Dockyard Apprentice
	Harbour Tour
	The Visitor Centre - Warmth of welcome
	The Visitor Centre - Ease of ticket purchase
	Free site map provided
	Overall enjoyment and value for money for Adults
	Overall enjoyment and value for money for Children
	Overall value for money

22.	What was the BEST THING about your visit today?

23.	What can we improve on?

24.	Would you visit again?
	Yes
	No

25.	Please say why this is?

26.	Are you:-
	Male
	Female

27.	Which of these age categories do you fall into?
	16 - 24
	25 - 34
	35 - 44
	45 - 54
	55 - 64
	65+

28.	Finally, how would you describe the ethnic group you belong to?
	White
	Black or Black African
	Mixed
	Asian or Asian British
	Chinese
	Other Ethnic group
	Prefer not to say

29.	IF YOU WOULD LIKE TO BE KEPT UP TO DATE WITH NEWS AND EVENTS FROM THE HISTORIC DOCKYARD PLEASE ENTER YOUR EMAIL ADDRESS BELOW:-

If any element of your day affected the overall enjoyment of your visit and you wish to talk to someone about it, please e-mail: enquiries@historicdockyard.co.uk and mark your email web survey. THANK YOU FOR YOUR TIME!