Visitors to Portsmouth Historic Dockyard are being invited to shine the spotlight on visitor centre and sales staff who go the extra mile within their customer service role, as part of National Customer Services Week
As part of a national campaign, National Customer Services Week runs from 5-11 October and is designed to raise awareness of customer service and the vital role it plays within an organisation. It is also an opportunity to say a big thank you to those who work in customer service for a job well done.
A range of activities will be taking place throughout the week, including a customer feedback notice board as well as an invite to provide feedback on emails and the website; ideas for a customer service acronym; each staff member will be wearing a customer service sash for the duration of the week and will attend an awards ceremony to announce the best nominated team member in all; plus a special edition of the internal newsletter ‘Ditty Do’ focusing on the Visitor Centre and Sales staff.
This special event aims to raise the profile and importance of excellent customer service throughout the Historic Dockyard.
Head of Communications and Operations, Jacquie Shaw said: "I am delighted that Portsmouth Historic Dockyard is taking an active role in National Customer Service Week. Celebrating National Customer Service Week shows our customers and colleagues how dedicated we are to providing excellent customer service, and it is a great way of rewarding staff for their hard work.”
This will be the first year that Portsmouth Historic Dockyard is taking part in National Customer Service Week and it is hoped that it will grow every year. The national campaign began in 2001 with less then 20 organisations taking part and now there are thousands participating from all over the world.
The week is co-ordinated by the Institute of Customer Service. Jo Causon, chief executive of the Institute, says: “Enterprises that aim for high service standards and recognise the talents and contributions of all their staff will motivate their people, improve customer loyalty and boost profits.
Employers increasingly understand that people with the appropriate skills and positive attitudes make a difference with their customers. Their personalities and individual qualities always shine through whether contact with customers is face-to-face, remote or online.”
Institute research shows companies with a reputation for service excellence and committed frontline staff have a 24% higher net profit margin than same-sector rivals who do not enjoy similar standing, and can achieve 71% more profit per employee.
For more information on the week and to find out what other organisations are up to visit www.nationalcustomerserviceweek.com
To provide feedback on the customer service via the website – please go to www.historicdockyard.co.uk/contact/ and select ‘Customer Comment’ as the subject.
