Accessibility

We hope you enjoy your visit to our site. We have tried to make our site as safe as possible but as some of our attractions are old, we ask that you take special care during your visit. Please pay attention to the safety notices around our site.

Portsmouth Historic Dockyard welcomes all visitors. The site is a working Naval Base and certain areas may present difficulties to visitors who use wheelchairs, with a restricted mobility or who are visually impaired. As a safety precaution, we ask that all these visitors are accompanied by a carer.

You access the site at your own risk and we will not be responsible for any direct, indirect or consequential loss, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with your visit to our site, including for loss or damage to property.

We do not limit or exclude our liability for death or personal injury caused by our negligence or any other liability which cannot be limited or excluded by applicable law.

Registered disabled visitors to the dockyard should purchase an appropriate ticket according to their age. They are eligible to bring along a carer for free if required. A complimentary day ticket can be allocated to the carer on request at the Visitors Centre, and is included with the online ticket purchase.

Toilets
Toilets for disabled visitors can be found in...

  • National Museum of the Royal Navy
  • Boathouse No.7
  • Action Stations
  • The Mary Rose

Shopmobility
Shopmobility operate a scheme of hiring powered scooters to members of the public with limited mobility. Their Shopmobility scooters are available for use in our Visitor Centre at the entrance to the Portsmouth Historic Dockyard. Booking is recommended and this can be done via email  This email address is being protected from spambots. You need JavaScript enabled to view it. or phone 02392 722 562.

Please note that during adverse weather conditions access to the scheme may be withdrawn for the protection of our customers and the general public.

Car parking
There are 15 disabled spaces available in Portsmouth Historic Dockyard car park approximately 400 yards from the main entrance.

Special access to attractions
Our Special Access Route gives ramped access around the Heritage Area. Please also consider the specific suitability of each attraction, details of which follow.

The Mary Rose
We want to make sure that everyone can enjoy the treasures and the history of the Mary Rose. That’s why right from the outset we designed the new museum to be accessible for everyone. All guide and assistance dogs are most welcome. Please be aware that the museum is 400 metres from the Visitor Centre at the entrance to Portsmouth Historic Dockyard so please plan your visit accordingly.

The site and the museum itself are fully accessible by wheelchair, and the museum houses a wheelchair accessible toilet. Lifts are also available to move from floor to floor, and we have a number of wheelchairs available on site to ensure all areas are accessible. The museum has a fully accessible toilet with adult changing facilities. You’ll find baby change facilities on site, and we offer plenty of children’s activities too. Our café has highchairs and staff will be happy to warm bottles for baby feeding.

Information and guides are available in large print formats. We also offer sensory resources, including tactile plans and painting of the ship. Visitors are also welcome to handle certain artefacts, both historical objects and replicas. There is an audio loop system in exhibition spaces. We also provide transcripts and subtitles for the audio visual content in most areas. All guide and assistance dogs are most welcome. We offer hands-on experiences for visitors, given by members of our team who are fully experienced and trained. We can also provide a short introductory guide in symbol-supported text. Visitors guides are available in different languages, and we also provide children’s guides in Bengali, Chinese, Polish, French, German, Italian and Spanish.

HMS Victory
The tour involves climbing several flights of fairly steep steps. A video tour is provided on the Lower Gundeck for visitors who use wheelchairs or those who are unable to walk around the ship. Please ask at the Visitor Centre for the video tour. To reach the ship, follow the Special Access Route to the Victory Arena then proceed around the front of the ship (keeping the ship on your left). Please ask a member of staff at the bottom of the gangway who will be able to provide assistance up the ramp if required. The ship’s guides ask that babies are not carried on the ship in backpacks due to low beams.

HMS Victory contains...

  • Steep stairs
  • Trip hazards
  • Low ceilings
  • Narrow and low doorways
  • Decks that are slippery when wet
  • Low light levels

Please be aware that...

  • The entrance and exits are low.
  • There are low ceilings and beams throughout the ship, but especially on the orlop deck near the place where Nelson died.
  • There are trip hazards throughout the ship, but especially on the upper deck near the spot where Nelson was shot.

HMS Warrior 1860
The ship has four decks, connected by steep steps. There is, however, alternative access to two decks. The ship is reached from the back of the Visitor Centre. Ramps provide access to the Upper Deck although at certain times the tides may make the gradient steep. Our staff will be able to advise if problems are likely. There is a stairlift (seat) from the Upper Deck to the Main Gun Deck. Visitors will need to transfer from their wheelchair to the lift with assistance from staff.

National Museum of the Royal Navy
The National Museum of the Royal Navy is entirely accessible throughout, with a visitor lift in the Victory Gallery. Tactile objects can be found in each gallery and there are a number of audio and audio-visual displays.

Action Stations
Generally Action Stations is fully accessible to visitors who use wheelchairs. There is a lift between the ground and first floor. To access Action Stations please use the walkway to the left of the mast pond.

Harbour Tours
2 x wheelchairs on board large Harbour Tours boat. There is no access for motorized wheelchairs or scooters.

Royal Navy Submarine Museum
Information on accessibility at the Submarine Museum and on board HMS Alliance is available here

Explosion Museum
Information on accessibility at Explosion Museum is available here